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Salesforce Functional Consulting (FSL - Field Service Lightning) in Denver, Colorado

To get the best candidate experience, please consider applying for a maximumof 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsOur Strategic Projects consulting team delivers large-scale, customsalesforce implementations. Engagements span across any Salesforce cloudproduct or solution, and often include multi-cloud implementations. OurFunctional Architects and Functional Consultant leads consultative engagementswith complex enterprise customers, partnering with key stakeholders tocreate compelling visions while advising and executing on strategies. Theyserve as hands-on advisors, using strong interpersonal skills, functionaland/or technical knowledge, Salesforce product knowledge, industryexperience, consulting experience, and knowledge of their client'sbusiness to deliver customer ROI.We have a variety of functional roles open on our Strategic Projects team,send us your resume, and we will follow up with you, if your profilealigns with the required skills / experience.Functional Architects are strong presenters and facilitators, obtainingcustomer acceptance by understanding and delivering the right strategicvision, and driving the difficult conversations necessary to executebusiness strategies. They are proficient at analyzing issues and obstacles todetermine root cause(s), weighing options, choosing appropriatecourses of action, and measuring and revising strategy based on results.They interact with both technical and functional customers to understandrequirements, analyze information, and design comprehensive solutions.They also show a strong understanding of typical business challenges faced bycustomers and common objectives. Senior Functional Architects contribute tothought leadership and best practices - both internally in their Community andexternally in the marketplace - and advocate for change across theorganizationFunctional Consultants are strong presenters and facilitators, obtainingcustomer acceptance by understanding and delivering the right strategicvision, and driving the difficult conversations necessary to executebusiness strategies. They interact with both technical and functionalcustomers to understand requirements, analyze information, and designcomprehensive solutions. They also show a strong understanding of typicalbusiness challenges faced by customers and common objectives. SeniorFunctional Consultants contribute to thought leadership and best practices,both internally in their Community and externally in the marketplace.FSL Skills:Certified Salesforce Field Service Lightning ConsultantExperience with setting up FSL data model (Work Orders, ServiceAppointments, Service Resources, Territories, etc)Ability to configure Service Rules and Objectives in support of Field Servicebusiness processesExperience installing FSL managed package and guided setup configurationSalesforce Service Cloud foundational knowledgeResponsibilities for the group:Help clients consistently meet/exceed goals and metricsDeliver high client satisfaction (CSAT)Positively impact client renewals (when applicable)Generate positive feedback from internal teams and leadershipShow continued professional growth and developmentPreferred Qualifications and Skills for the group:BA/BS degree or foreign equivalentRelevant experience, including enterprise consulting experience, in amid-to large-sized organization in positions of increasing responsibilityProven results leading customer and/or partner success storiesRelevant Salesforce certifications and consulting experience are stronglyrecommendedAbility to travel (average 50%, may be higher or lower based on theclient engagement)Leadership Qualities:PASSION: Passionate about Customer SuccessBEGINNERS MIND: Always learning; approaches each interaction with openmind; great listener and hands-onLEADERSHIP: Self-aware and strategic thinker; proficient at buildingstrong relationshipsCOMMUNICATOR: Speaks and writes with clarity, brevity,

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