USA Millwork IT Engineer/Help Desk in Denver, Colorado
The IT Engineer, in conjunction with his/her peers, will primarily provide support for an end user community of approximately 650 users for the premier national Millwork company. The individual will be responsible for both hardware and software related requests/issues/needs, as well as some system administration and networking support. This critical role will be the main escalation point for all end user computing needs. This hands-on role requires direct interaction with a diverse user base as well as potentially helping System Administrators and Network Engineers with supporting the Infrastructure/network, various applications and other projects as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Primary escalation point for hardware and software related issues
Support of end users and related IT tasks as required
Assist other staff with system administration and network infrastructure issues and internally used applications as required
New client hardware imaging and device deployments leveraging Acronis, Windows Autopilot, KACE, etc.
Intune management of all Apple and Windows devices
Site level Active Directory object management (users, groups, computers, etc.)
Support of Office 365 (Outlook, Office, SharePoint, Teams, Intune, EMS, etc.)
Support of remote users
Basic Windows server support as required
Basic VMware support as required
Basic network support as required
This position has no direct supervisory responsibility.
Bachelor?s degree or equivalent in Business, IT or related field. Advanced degree highly desirable
Prior experience with Microvellum software highly desirable
5+ years working with Intune to manage PCs, iPads, etc.
5+ years working with VMware (ESXi and Horizon)
5+ years working with Windows 10
5+ years working with O365 (Outlook, Office, SharePoint, Teams, Intune, EMS, etc.)
5+ years working with Active Directory
5+ years working with supporting VPN solutions (Fortinet, Palo Alto, Cisco, etc.)
Prior experience with AutoCAD highly desirable
Prior experience with Smartsheet highly desirable
Prior experience supporting custom applications highly desirable
Demonstrated ability to work independently and with little or no supervision
Prior experience working in a matrix organization
Prior experience leveraging deployment tools such as Acronis, Windows Autopilot, and Dell KACE for device imaging and deployment
Knowledge of Next Generation firewalls, preferably Fortinet, Palo Alto Networks experience desirable.
Prior experience in manufacturing/construction/building products industry highly desirable
Passion for providing world class service to your end users
Exceptional oral and written communications skills
Ability to handle difficult customers with calm, professional diplomacy. Creatively seeks win-win solutions. Ensures policy compliance while understanding the ?big picture? of keeping users productive.
Understands the importance of making users feel heard & understood, and why setting expectations are more important than a quick turnaround.
Effectively manages time and often-conflicting priorities. Demonstrated ability to deliver long-term projects on time and as specified.
Proven ability to work as a team player across multiple functions
Availability after hours and as needed to support end users and IT environment
Detailed oriented and organized
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands, handle/feel objects, tools, or controls.
The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, or crouch.
The employee must occasionally push, pull, or lift from below the waist, or lift from an overhead position and carry 5-10 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee works in a both an office environment and on or near the shop floor where there may be moving mechanical parts with occasional exposure to the risk of electrical shock, outdoor weather conditions, fumes or airborne particles, and toxic or caustic chemicals. Noise level in the work environment is usually moderate and occasionally high.
- Minimal travel is required for this position.
USA Millwork is an Equal Opportunity Employer and we are committed to a diverse and inclusive workplace. Veterans, Females, Minorities, and Disabled applicants are encouraged to apply.