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Business Network Consulting, Ltd IT Service Manager in Denver, Colorado

The Position:

The IT Service Manager directly oversees a portion of the IT consulting team as well as their associated clients and plays an active role in driving the overall direction and execution of the business. A combination of people manager, account supervisor, business driver, cheerleader, and customer service expert, this full-time onsite role requires a broad collection of skills as well as specific industry expertise.

Essential Duties and Responsibilities:

As our Engineering Manager you will report to the VP of Engineering and be responsible for the following:

  • Managing a subset of the Denver engineering and support staff

  • Playing an active role in proactive and reactive client management and issue resolution

  • Working closely with the VP of Engineering and Client Services to ensure all engineers are operating at optimal capacity and adequately servicing the entire client base in Denver

  • Reviewing and approving engineer time entries

  • Helping to ensure smooth engineer transitions for client accounts

  • Onboarding new engineers and ensuring their successful integration with the team

  • Ensuring uniform service and technology platform standards used by the engineering team across the entire customer base

Requirements:

The successful candidate will have a complete understanding of the technical consulting services business, a positive, can-do attitude, and the ability to lead a team of engineers possessing a variety of skill levels and personality types servicing a wide range of customers.

  • At least 5 years of total management experience, preferably in two separate organizations

  • 2+ years I.T. management experience that is either customer facing or to C level executives in a large organization

  • Understanding of a wide range of technologies covering Microsoft platforms, Cloud, email management, virtualization, shared storage, disaster recovery, remote access, and more

  • Expertise in assessing problems of all types and quickly providing viable solutions

  • Superior interpersonal, coaching and communication skills

  • Proven success in leading a team and developing staff

  • Hands -on experience using ConnectWise and QuoteWerks

  • Must live in the Denver metro area

Position Details:

  • Full time, onsite

  • Location: Denver

Base + Quarterly Bonus Opportunity

$90,000 - $120,000

Posted Title: IT Service Manager

External Company Name: Business Network Consulting, Ltd.

External Company URL: https://www.bncsystems.com

Street: 450 E 17th Ave Suite 300

Telecommute: No

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