The Boston Consulting Group IT Specialist in Denver, Colorado
job id - 7674BRPosition SummaryThe primary responsibility will be to assist the Information Technologydepartment with all aspects of technology as it relates to IT support(including Case Team Support) and BCG priorities (local/regional).This includes, but is not limited to, user support, computer setup,maintenance and service, telecommunications, assisting with network andinfrastructure maintenance, and all other technology needs both in theoffice and at the client site.Job ResponsibilitiesProvide a high level of customer service supporting our staff in a fast-pacedenvironment. Support includes, but is not limited to, laptops,desktops, Smartphones, phone, printers and our systems dedicated tomeeting roIT support can be in and outside the office through case team supportManage local technology in order to increase reliability, security,interoperability, effectiveness of customer work while reducing costs,both in the office and at the client siteUnderstand and effectively discuss services and software provided by ITServiceWork with Project Leaders to provide technical (hardware, software,connectivity) solutions at the client site according to establishedstandards. occasional case team visits will be requiredGather feedback and evaluate impact of IT Service offeringsAssist in preparing and deploying laptops for staff, including configurationand imaging of laptopsSupport a variety of operating systems and applicationsHardware and software asset tracking and inventory managementCoordinate the repair and maintenance of office printers and computingequipment with outside vendorsProvide on-site technical support at special events, e.g., executivespeeches, press conferences, offsite meetings, etc.Communicate frequently with end users as well as with local, regional, andglobal support teamsMaintain configurations of all notebook and desktop computer systems accordingto established BCG requirementsDocument and update technology related instructions/procedures/knowledgearticles as requiredOversee and troubleshoot video conference and telecommunications systems incoordination with regional technical resourcesMaintain problem call history by recording all support requests in ourServiceNow help desk tracking database; analyze call data to proactivelyidentify improvement opportunitiesBasic Job RequirementsEducation/ExperiencePost-secondary education in Technology or equivalent experienceMinimum of 2 years experience in similar roleExperience in effectively communicating and presenting technical concepts tomanagement, peer group and staffExperience in working with teams.Non-discrimination StatementThe Boston Consulting Group is an Equal Opportunity Employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, age, religion, sex, sexual orientation, gender identity /expression, national origin, disability, protected veteran status, orany other characteristic protected under federal, state or local law,where applicable, and those with criminal histories will be considered in amanner consistent with applicable state and local laws. In addition, as afederal government contractor, BCG maintains an affirmative action programwhich furthers its commitment and complies with recordkeeping and reportingrequirements under certain federal civil rights laws and regulations.BCG is anE-Verify Employer. Click here for more information on E-Verify. VEVRAA Federalfor more details go to URL.