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Western Union Leader, Network Operations in Denver, Colorado

Leader, Operations – Denver, Colorado, USA

Can you lead, inspire, and motivate an operations team to enhance their performance to the full satisfaction of internal and external customers? Would you like to work in a truly global environment? Join Western Union as a Leader, Operations.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

In this dynamic role and pivotal role, you’ll be advocating on behalf of the Western Union Retail Agent Network to improve the Agent experience through technology operations and process management. You’ll lead large-scale technology conversions and manage technology solutions delivery across North America’s network during regular operation and new deployments. You’ll be managing a seasoned team with responsibility for coaching, goal setting, measurement, and continuous improvement. You’ll use your operational and data analytics strengths to solve complex issues through root-cause analysis, and to support cross-functional business partners in decision-making, with solid orientation in technology operations, lean management, and end-to-end delivery systems.

Ideally, you will have a bachelor’s degree and 7+ years operations experience in a technical environment. You’ll have 5+ years project management experience and are highly proficient in data analytics and Excel. You’ll have exceptional verbal and written presentation skills and enjoy presenting to large groups and leadership teams. You’ll have high emotional intelligence and can present a calm demeanor, able to successfully navigate stressful or complex situations. You’ll have Six Sigma/Lean Management experience, and you’ll be a curious, detail-oriented, fast-learner, with a strategic, solutions-oriented approach to work, committed to operational excellence.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now. We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.