Cherwell Software Manager, Business Process Improvement in Denver, Colorado

Manager, Business Process Improvement

at Cherwell Software

Denver, CO

Cherwell Software (@Cherwell) is a global leader in enterprise service management, empowering organizations through the use of intuitive technology for better, faster, and more affordable innovation. Our solutions and our people build lasting relationships. We are a growing company with offices in the US, Europe, and Australia.

We are looking for a Manager of Business Process Improvement to join our team in Denver or Colorado Springs, CO.

Who Will Love This Job

  • Perseverance: You pursue everything with energy, drive, and a need to finish. You seldom gives up before finishing, especially in the face of resistance or setbacks.

  • An organizer and planner: You are good at figuring out the processes necessary to get things done. You know how to organize people and activities and can spot opportunities for synergy and integration where others can't. You accurately scope out the length and difficulty of tasks and projects, understanding how to separate and combine tasks into efficient work flow. Most importantly, you measure performance against project goals and evaluate results.

  • A self-starter: You own your assignments and carry them out with limited direction. You know how to prioritize the criticality of both user and needs. Using your expertise, you conduct triage of incidents and/or service requests and escalate as appropriate.

  • A learner: You learn quickly and maintain a diverse workload in a fast-paced environment

What You'll Do

As the Manager, Business Process Improvement, you will be responsible for delivering on key process improvement areas for our internal business groups and areas focused on our customer journey.

You will need a passion for detail and strong execution skills. You must thrive in a fast-paced environment and have an ability to handle multiple projects at one time.

The role of the Manager, Business Process Improvement is to analyze and manage business processes and training programs to ensure such process and programs meet business goals and requirements. The Manager, Business Process Improvement is responsible for creating, maintaining and delivering client lifecycle processes incorporated with systems training programs that create efficiencies on teams. This includes performing detailed requirements analysis, documenting processes, and performing user acceptance testing. Communicates with all teams and departments.

  • Responsible for the management and leadership of a range of process improvement and process management activities.

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing, influencing, and implementing innovative solutions.

  • Leading ongoing reviews of business processes and developing optimization strategies.

  • Staying up-to-date on the latest process and IT advancements to automate and modernize workflow.

  • Conducting meetings and presentations to share ideas and findings.

  • Performing requirements analysis.

  • Documenting and communicating the results of research efforts.

  • Effectively communicating insights and plans to cross-functional team members and management.

  • Gathering critical information from meetings with various end users and producing useful reports.

  • Ensuring solutions meet business needs and requirements.

  • Updating, implementing and maintaining procedures.

  • Develop ROI and effectively communicate value based on improvements

  • Facilitates training on all current and new processes.

  • Manage change by establishing procedures and practices which promote the adoption and sustainability of appropriate solutions.

  • Ability to deliver results in a fast paced and dynamic environment.

  • Ability to understand a complex system in which data flows between interconnected systems managed by different teams.

  • Influence and drive change with cross functional teams to ensure project coverage, manage risks, prioritize effectively and work to resolve issues in a timely manner.

  • Exceptional analytical and problem-solving skills and experience applying these skills to resolve operational processes and system issues.

What You Should Have

  • B.A./B.S. in related field

  • 5+ years of leadership experience in a business process improvement position

  • Excellent written and verbal communication skills, including technical writing

  • Proven experience in understanding and improving workflow and processes

  • Technical proficiency with a variety of software applications

  • Two years or more of experience managing strategic projects

  • Strong finance functional expertise, business process knowledge

  • 2+ years developing and delivering training programs

Why Cherwell?

  • You like working with intelligent and driven colleagues

  • You would enjoy working for a fast-growing software company

  • We’re a fun, close-knit team

  • We have a fast-paced, exciting work environment

  • We offer a competitive salary and benefits package, including health, dental, vision, and other benefits

  • PTO plan to provide work-life balance

  • 401(k) with employer matching program

  • Commuter perks for some locations

  • Paid community service day and philanthropy projects

  • Our work environments vary by location; however, we believe in offering amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, standing/sitting desks, free onsite gym, basketball and volleyball courts, ping pong, videogames, shuffleboard, and darts.

  • Fun group competitions, team outings, and new hire lunches with the CEO

Cherwell Software is an Equal Opportunity Employer Minority/Female/Disability/Veteran. We do not tolerate discrimination against any applicant on the basis of gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, disability or age. Cherwell encourages diversity in hiring, recognizing that this enriches the work environment and that a broad variety of perspectives enhances decision-making and creativity. If you require accessibility assistance applying for open positions in the US, please send an email with your request to