DaVita Manager, Desktop Support in Denver, Colorado
At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.
Sound like you? Then you might be a great fit for a Desktop Support Manager role with DaVita.
This position is responsible for overseeing day to day operations and strategic planning within Desktop Support lane of Information Technology.
Responsibilities include, but are not limited to:
Reports statistical performance information regarding service levels to leadership
Manages to budget
Regularly reviews policy, process and procedure for efficiency and adherence
Partners with other support organizations to improve customer experience
Manages supervisor performance where applicable
Oversees overall team performance
Strategic planning and team goal setting
Manages Executive and C Suite Support
Partners with local Executive Leadership to improve overall technology support
Facilitates meeting support
Facilitates A/V Conference Room(s) Support
Coordinate multiple departments to solve complex technical support issues
High School Diploma
College education or equivalent job experience
Proficient with MS Office applications
Customer Service experience in a Support environment
Excellent oral and written communication skills with the ability to communicate technical information to a non-technical audience
Ability to analyze complex problems, use problem solving skills to resolve them, request assistance and work with outside groups when appropriate to resolve
Advanced interpersonal skills
Ability to document and adjust process and process flow
Industry certifications helpful (A+, HDI, ITIL etc)
Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.