DaVita Manager, Process Improvement People Services Innovation in Denver, Colorado


PS Innovation Manager – Process Improvement


The People Services (PS) Innovation Manager – Process Improvement is responsible for leading the continuous improvement initiatives to enable optimal services to be delivered by People Services, using a structured set of tools and methodologies, based on Lean Six Sigma and Project Management best demonstrated practices. The People Services (PS) Innovation Manager – Process Improvement is the driving force in managing improvement initiatives across teams to deliver business benefits. You will gather information from customers, clients, and coworkers in addition to the statistical data to ensure that any strategies implemented are feasible. The daily activities for this role include a combination of strategic planning, project management and some analyst work.


  • Initiate, scope and manage the delivery of projects for identified process improvements using Lean Six Sigma methodologies

  • Proactively identify, scope and prepare business cases for opportunities to improve processes in conjunction with process owners/managers

  • Monitor, develop metrics and report business process performance against accepted standards and KPI’s (Lean and Six Sigma)

  • Document and monitor business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives

  • Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement project

  • Provides direction and/or recommendations to project teams to design and implement solutions that meet applicable business requirements

  • Build capability through knowledge sharing and coaching

  • Create and maintain a reputation as the internal consultant of choice by PS Leadership for any problem solving or design initiatives

Required Qualifications:

  • Bachelor degree or equivalent experience

  • 5+ years of experience using leading methodologies and processes. (eg Lean/Six Sigma, PMP, Prince 2, TQM, ISO or similar)

  • Ability to proactively recognize, monitor and resolve business impacts caused by technical issues. Ability to describe issues intelligently to technical and operational partners to assist in resolution

  • Business acumen to have a vision of the whole PS process when problem solving for a piece of it; ability to assess how current actions impact the whole process

  • Excellent detail orientation

  • Excellent analytical skills

  • Good communication skills

  • Good customer service skills

  • Working knowledge of Microsoft Word and project based software

  • Strong Excel skills and understanding of full functionality of the program

  • Strong organizational and time management skills to manage multiple priorities and tasks

  • Ability to work effectively as a team member