Job Information
iCIMS Manager, Professional Services (Integration) in Denver, Colorado
Job Overview
Have you worked in professional services? Do you have people leadership experience? We’re seeking a seasoned career coach with a customer service mindset to join our team as a Manager, Professional Services, where you’ll oversee a team of implementation, integration, and project managers focused on delivering projects for large, global customers. In this role, you’ll be responsible for resource allocation and management, technical project scoping, and drafting SOWs and project plans, and will serve as the point of escalation for the customer experience. This is a terrific opportunity for someone who wants to lead a high-impact team and attach themselves to big industry names. If you’re an inspirational mentor with great emotional intelligence, conflict resolution skills, and ability to influence, let’s chat!
About Us
Headquartered in Holmdel, NJ, iCIMS is the talent cloud company that empowers organizations to attract, engage, hire, and advance the right talent that builds a diverse, winning workforce. With an award-winning culture and multiple locations across the U.S. and around the globe, we deliver technology that accelerates transformation for a community of more than 4,000 customers, including a third of the Fortune 100, that employ more than 30 million people worldwide. Dedicated to maintaining an inclusive, inspirational, and innovative work environment, and committed to consistent growth, we have a wide range of opportunity for career advancement within our organization. Come grow with us—apply today!
Responsibilities
People Management Responsibilities
Staffing: Partners with Talent team on the acquisition and retention of people resources to fulfill team mission successfully; owns the selection process
Engagement: Ensures a fun, dynamic work environment & build merit-based culture which appeals to the top talent in the field
Performance Management: drives a highly engaged, high performance work environment through PM processes
Situational Leadership: Leads and coaches the team structuring appropriate training and development and eliminating road blocks to team performance
Process and Metrics:
Focus on creating sustainable efficiencies and productivity across the team.
Identify gaps in processes and/or services and recommends changes
Ensure adherence to established processes by team
Create, update, revise departmental SOPS with Director level approval
Communicate & resolve on gaps/issues within team/department
Create & manage escalation procedures and ensures service & productivity levels are maintained by the department
Ensure Team Execution in line with Departmental Strategy
Assumes a leadership role in the development and management of Resource Allocation, project scope, issues and escalations, while continually setting client expectations.
Responsible for the overall success of the Professional Services- ENT team and satisfaction our clients. - Manage key project management related initiatives and process improvements.
Provide deployment support and guidance for team members in the field.
Perform project audits, evaluating risk, timeline, resources, budget/cost, & customer satisfaction. - Assist with the development of new project management related to iCIMS Services.
Maintain and develop new project management tools and templates.
Collaborate with supporting groups such as Customer Support, Client Relationship, Management, and Business Analyst.
Support the upkeep of the internal Knowledgebase Portal.
Consistently ensures that business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures, and core competencies
Qualifications
Minimum of 5 years of related experience with at least 1 year of direct management of a team
Proven success in leading high performance teams, achieving results through others, and being a strong team player
Global SaaS (Software as a Service) Implementation experience required
Ability to organize and manage multiple, and at times competing priorities
Strong customer orientation focus and success in creating a superior Customer Experience
Ability to effectively communicate orally and in writing with the Executive Team, management peers, and internal and external customers
Demonstrated ability to solve practical problems or resolve issues in a timely manner
Experience supporting the sales cycle through scoping and approval of engagements, Executive-level prospect meetings and Solution reviews
Computer literate; proficiency with Microsoft Office (PowerPoint, Excel, Outlook)
Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively
Ability to work effectively within a fast paced, changing environment that is going through high growth
A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions
Strong results orientation with a proven track record of flawless execution and strong attention to detail
Demonstrated customer service orientation
Strategic analysis/creative problem solving, business judgment and financial acumen are required
Demonstrated ability to influence cross-functional partners and upper management to impact decision-making
Education/Certifications/Licenses Required
- Bachelor’s Degree or equivalent work experience required
EEO Statement
iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.
Compensation & Benefits
Target Compensation - $92,600 - $123,500
iCIMS offers the following benefits: medical, dental, vision, 401(k), an open vacation policy, sick days, short-term disability, long-term disability, maternity/bonding and parental leave, tuition reimbursement, flexible savings accounts, paid holidays, life and AD&D insurance.
