KPMG Manager, Service Catalog Management in Denver, Colorado
Manager, Service Catalog Management
Requisition #: 38360
Practice Area: Business Support Services
Location: Denver, CO; Atlanta, GA; St Louis, MO; Dallas, TX
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.
KPMG is currently seeking a Manager, Service Catalog Management to join our Digital Business Transformation organization. This opportunity is open to internal candidates from all KPMG US locations.
Act as an IT Service Management Process SME accountable for the development, implementation and management of Industry Standard ITIL Based Processes & Policies as determined by the overall ITSM Roadmap for the firm's IT organization
Lead and drive all Continual Service Improvement enhancements to assigned ITSM processes and ServiceNow implementation in accordance to Industry "Good Practice"
Participate in the organizational change management plan supporting the adoption of assigned ITSM processes and tools working with People Management and other departments in the promotion of standardized processes across the firm's IT organization
Work with Vendor Management and Performance Management teams in the development and operationalization of KPIs and SLAs
Assist with the Governance, Risk & Compliance department on the development and operationalization of associated ITSM Policies and Controls
Manage and drive the development and configuration of the ServiceNow platform in support of assigned ITSM Process areas, ensuring data quality and consistency across all internal IT operational teams
Minimum five years of experience in information systems with Leadership and relationship management
Bachelor's degree from an accredited college/university or equivalent work experience
Experience in ServiceNow Implementation, Administration and/or Management
Demonstrated advanced technical skills, with the ability to multitask and manage multiple projects with changing priorities, in a cross-functional environment
Working knowledge of Microsoft core technologies such as Active Directory, Office Suite, MS SQL and Windows Desktop
US Citizenship is required
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.
Personal Time Off (PTO)
Up to 30 PTO Days per year (depending on job classification/level/years of service).
401(k) and Pension Plans
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Mortgage Assistance Program
Hyatt Legal Plan
Benefits vary by employment status.