KPMG Manager, Service Catalog Management in Denver, Colorado

Manager, Service Catalog Management

Atlanta, Georgia

Requisition #: 38360

Practice Area: Business Support Services

Location: Denver, CO; Atlanta, GA; St Louis, MO; Dallas, TX

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Service Catalog Management to join our Digital Business Transformation organization. This opportunity is open to internal candidates from all KPMG US locations.


  • Act as an IT Service Management Process SME accountable for the development, implementation and management of Industry Standard ITIL Based Processes & Policies as determined by the overall ITSM Roadmap for the firm's IT organization

  • Lead and drive all Continual Service Improvement enhancements to assigned ITSM processes and ServiceNow implementation in accordance to Industry "Good Practice"

  • Participate in the organizational change management plan supporting the adoption of assigned ITSM processes and tools working with People Management and other departments in the promotion of standardized processes across the firm's IT organization

  • Work with Vendor Management and Performance Management teams in the development and operationalization of KPIs and SLAs

  • Assist with the Governance, Risk & Compliance department on the development and operationalization of associated ITSM Policies and Controls

  • Manage and drive the development and configuration of the ServiceNow platform in support of assigned ITSM Process areas, ensuring data quality and consistency across all internal IT operational teams


  • Minimum five years of experience in information systems with Leadership and relationship management

  • Bachelor's degree from an accredited college/university or equivalent work experience

  • Experience in ServiceNow Implementation, Administration and/or Management

  • Demonstrated advanced technical skills, with the ability to multitask and manage multiple projects with changing priorities, in a cross-functional environment

  • Working knowledge of Microsoft core technologies such as Active Directory, Office Suite, MS SQL and Windows Desktop

  • US Citizenship is required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Our Benefits


KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).


  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.