DaVita Manager, Technology People Services Innovation in Denver, Colorado

PS Innovation Manager - Technology

Summary/Objective:

The People Services (PS) Innovation Manager – Technology is responsible for optimizing the interactions teammates and managers have with people related systems by analyzing and incorporating the Voice of the Customer. This role will manage a portfolio of projects to create an improved teammate experience and simplify processes across each of the people systems. The People Services (PS) Innovation Manager – Technology will partner closely with internal PS client groups as well as third party strategic partners to identify capability enhancements, troubleshoot problems, and plan upgrades to the systems. The daily activities for this role include a combination of strategic planning, project management and some analyst work.

Responsibilities:

  • Manages portfolio of projects based on consultation with internal clients and third party providers that will improve the teammate experience and simplify processes, e.g. re-design of business processes in Workday

  • Provides daily advice, functional and technical support by identifying root cause of systems issues and/or user experience deficiencies and makes process improvement recommendations and system enhancement suggestions in a self-service, web-based People Services environment

  • Responsible for researching and keeping apprised of all future releases, bundles, fixes and major upgrades to the product. Makes recommendations for the implementation of future releases based on thorough knowledgeable of capabilities of the system and by coordinating with other PS areas including design, testing, training and implementation

  • Recommends training and communications for teammates, managers and PS professionals before significant system changes

  • Gathers business requirements from internal customers so that system/process changes are designed to support clients

  • Partners with key relationship owners to ensure DaVita has effective working relationships with third party service providers and promotes the partnership to internal customers within and outside of PS

  • Maintains strong partnership with the HRIS team to ensure downstream systems are cared for during system upgrades and changes

  • Ensures communications related to changes in systems or processes are delivered to the teammate population in coordination with our communication partners

  • Conducts impact analysis prior to system changes to ensure all implications are identified and mitigated

Required Qualifications:

  • Bachelor degree or equivalent experience, and experience in Human Resources/Information Technology

  • 5+ years of experience in Human Resources within a corporate environment

  • Experience with Workday as a super user or system administrator

  • Ability to proactively recognize, monitor and resolve business impacts caused by technical issues. Ability to describe issues intelligently to technical and operational partners to assist in resolution

  • Business acumen to have a vision of the whole PS process when problem solving for a piece of it; ability to assess how current actions impact the whole process

  • Excellent detail orientation

  • Excellent analytical skills

  • Good communication skills

  • Good customer service skills

  • Working knowledge of Microsoft Word and project based software

  • Strong Excel skills and understanding of full functionality of the program

  • Strong organizational and time management skills to manage multiple priorities and tasks

  • Ability to work effectively as a team member