Anthem Operations Expert - Denver, CO - PS7945 in Denver, Colorado

Operations Expert - Denver, CO - PS7945

New

Location: Denver, Colorado, United States

Field: Customer Service

Requisition #: PS7945

Post Date: 4 days ago

Operations Expert

- Responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis. Primary duties may include, but are not limited to:

  • Serves as a first line resource for operation associates for workflow and technical related processes

  • Provides operational training

  • Assists associates by answering day-to-day technical questions

  • Encourages a teamwork environment

  • Monitors inventory to ensure workflow remains uninterrupted

  • Handles complex case research and resolution

  • Reviews, interprets and maintains records of service level, quality, accuracy, and productivity

  • Reviews department policy and procedure manuals for accuracy

  • Works with training department to ensure procedures and policies are accurate and complete.

  • Requires HS diploma or equivalent; 5 years related experience and 3 years of experience and expertise with company relevant automated processing systems; or any combination of education and experience, which would provide an equivalent background. Previous leadership experience preferred.For URAC accredited areas the following applies: Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

AnEqualOpportunityEmployer/Disability/Veteran

Requirements

  • Requires HS diploma or equivalent

  • 5 years related experience and 3 years of experience and expertise with company relevant automated processing systems

  • Any combination of education and experience, which would provide an equivalent background

  • Previous leadership experience preferred

  • For URAC accredited areas the following applies: Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.