DaVita ROPS Support Systems Administrator (IT) in Denver, Colorado

Essential Duties & Responsibilities

  • Work with the other Revenue Operations Support teammates to understand the applications use and maintenance

  • Monitor application integrity and create and respond to actionable alerts for ROPS applications

  • Provide a weekly status report for current projects

  • Review and provide recommendations to improve application performance

  • Manage tickets and tasks assigned to provide detailed information on all support provided, recommended solutions, and improvements that are implemented

  • Provide technical assistance to team members as needed

  • Mentor teammates on how to improve support and troubleshooting

  • Recommend monitoring operations to enhance proactive support

  • Assign projects and tasks to teammates and manage their progress

  • Monitor and maintain standard documentation for policies, procedures and practices

  • Demonstrate effective time management and the ability to maintain multiple tasks

  • Apply effective communication and customer support to our ROPS teammates

Minimum Qualifications

  • Bachelor’s Degree in Information Technology related fields or equivalent work experience

  • Minimum of 5 years of experience in Customer Service and Information Technology

  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively

  • Demonstrated ability to work well with cross-functional groups

  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company

  • Approachable and open

  • Demonstrated professionalism and courtesy in responding to phone calls and emails

  • Strong Customer Service skills and the ability to train others in these skills

  • Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals

  • Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening