Konica Minolta Business Solutions RSC Service Desk Support in Denver, Colorado
All Covered, IT Services Division of Konica Minolta Business Solutions(KMBS), is the leading national IT services company serving SMB toenterprise markets. Offering a wide variety of career opportunities, AllCovered is an excellent choice for motivated IT professionals interested in astimulating and progressive work environment.With over 1,000 employees across the U.S. and Canada, All Covered has ahighly skilled team of professionals focusing on superior quality servicedelivery to our customers. We offer hands-on technical training on the mostrelevant technologies in the industry and career path advancement in alllevels of the company.Please join us in our exciting growth and pursue a rewarding career with AllCovered!Position ObjectiveKonica Minolta currently has an exciting opportunity for an RSC Service DeskSupport!The objective of the Service Desk is to be the first point of contact for AllCovered's customers. The team is focused on working issues remotely forlocal client base. The Service Desk Representative is responsible for thecreation, routing, scheduling and limited servicing of task/ticketsinitiated by customer requests.Essential Job Functions - Drive to meet and exceed organizational goals for: - Cost per Contact. - CSC Utilization. - Customer Satisfaction. - First Contact Resolution Rate. - Employee Satisfaction. - Average Speed of Answer. - Demonstrate strong customer service skills to provide phone supportincluding: - Listening to the customer to gain an accurate understanding of thesituation - Being empathetic to the customer's situation and having a sense ofurgency to resolve the issue - Producing accurate, detailed documentation at the client, problemand incident level - Resolving conflict. - Create, distribute and schedule tasks based on priority, requiredskills and time constraints. - Focus on customer satisfaction and service delivery quality. - Answer inbound calls/request in a timely fashion. - Meet or exceed Service Desk Representative position - Excel in the areas of: - Remote support skills. - Client service skills. - Professionalism and punctuality. - Technical competencies.Competencies (Knowledge, Skills and Abilities) - Excellent verbal and written communication skills. - Functional proficiency with the Microsoft Office Suite.Experience, Educational Reqts and Certifications - High School/GED diploma and Information Technology secondaryeducation and/or relevant experience. - 1 year helpdesk/service desk, call center or network operationscenter experience. - Within 6 months of hiring, earn an industry recognized certificationin relevant desktop operating system(s). - Within 6 months of hiring, will complete customers service trainingas assigned by the Service Desk Manager.Konica Minolta Offers: - Competitive salary (base salary + commissions). Strong resultsare well rewarded; President s Club winners have earned trips to Ireland,Panama, Banff and this year, Atlantis, Bahamas. - Outstanding benefits package (including medical, dental,vision, life insurance) - 401(k) plan with matching company contribution - Generous holiday and paid time off schedules - Tuition Reimbursement Program - Ongoing professional development trainingKonica Minolta is an equal opportunity and affirmative action employer. Weconsider all qualified applicants for employment without regard to race,color, religion, creed, national origin, sex, pregnancy, age,sexual orientation, transgender status, gender identity, disability,alienage or citizenship status, marital status or partnership status,genetic information, veteran status or any other characteristic protectedunderEmployer's Job# 510541000A1Please visit job URL for more information about this opening and to view EOEstatement.