Merkle Inc. Senior Analyst - Email Marketing in Denver, Colorado
The Email Account Manager will play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills. Account Managers are in daily contact with clients as well as internal SME's. They are looked to as key resources on the client teams to ensure the quality of client deliverables from across various Merkle business units. They are responsible for continually meeting client expectations.
The Email Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies. They are the "glue" who bring together all the disparate pieces to seamlessly deliver Account s on budget and on time. They are the key point person for deliverables for both the internal Merkle team as well as with clients for tactical delivery or account status. By ensuring marketing and support activities are executed in a timely and efficient manner, the Account Manager directly impacts the success of our clients as well as Merkle.
Bachelor's degree required
1-3 years of experience in client services/account management in an advertising agency, marketing company, or client side marketing department with a working knowledge of:
Online and offline creative development and production
Campaign management of large, complex email initiatives
Strong written and verbal communication
Solid experience and comfort level with management of data (i.e. creating segments, queries and manipulating lists)
Ability to multi-task and work well in a fast-changing environment
CPG/Beauty experience is an added bonus
Familiarity with Salesforce Marketing Cloud preferred
This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.
Merkle** fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere.