Lewan Technology Senior Cisco Collaboration And Unified Communications Engr in Denver, Colorado
Xerox IT Services, Service Delivery team, working locally out of Denver asLewan Technology believes in building strong professional relationships fromthe inside out as the best way to serve our employees and customers alike. Weshare a passion for working together in helping our clients by managing theirtechnology so they can focus on managing their business. If you value hardwork and accountability, have a collaborative spirit, a passion forserving others, and want to contribute to our cause, call us to discuss anexciting career opportunity in office technology. Lewan Technology, A XeroxCompany, is seeking a Cisco Unified Communications Engineer to join ourever-growing national team.Responsibilities:As a Senior Cisco Unified Communications Engineer within the Service Deliveryconsulting organization, you will ensure successful outcomes for our clientsby providing a world class customer experience. You'll work closely with ourclients, sales team, and peers to design, implement, and support CiscoUnified Communications solutions to include Communications Manager, Unity,UCCX, IMandP, Workforce Management etc., as well as associated UCS andvoice gateway hardware. You will be responsible for new installations,upgrades, and expansions. There is occasional travel to out-of-state clientsites, as well as frequent weekend and evening hours for which you will becompensated. Work is commonly done on-site in the Denver metro area. Acombination of deep technical expertise, a strong sense of personalintegrity, a professional demeanor, and a focus on building lasting clientrelationships will be critical to ensuring ongoing success for ourorganizationSkills: Design, install, configure, troubleshoot, monitor, upgrade,and support extensive Cisco Unified Communications solutions with clients. Design, install, configure, troubleshoot, upgrade and support UCSservers and voice gateway appliances and common equipment provides key networkservices including switching, routing, remote access VPN appliances,Firewall/AMP/Stealthwatch, DNS/DHCP services, etc. Design, install, configure network and UC monitoring solutions. Be able to write and troubleshoot Cisco UCCX contact center scripts. Be able to configure and coach clients n Cisco UCCX contact centerreporting tools. Use packet capture tools (wired and wireless) to identify and resolveuser or network communications issues that may be affecting a UCenvironment's performance. Work with users, clients, vendors, and ISPs to troubleshoot andresolve issues related to LAN/WAN communications, point-to-point links,site-to-site VPNS, Internet access, etc. Create documents pertaining to UC changes and activities. Ensure the confidentiality, integrity and availability of the dataresiding on or transmitted to/from/through enterprise networks. Provide technical support, training, and troubleshooting for clientsand assistance to our Solution Center for locations where you have installedsystems. Design and install daily monitoring systems for Cisco UC solutions. Ensure positive outcomes through a fanatical focus on client satisfactionQualifications: High School Diploma or equivalent Cisco Certified Network Professional (CCNP Voice) 10+ years of Cisco UC consulting experience. Proficiency using Microsoft Office including Visio. Must have a valid driver's license Must maintain car insurance with company acceptable limits Ability to travel to client sites using own vehicle, several times eachweek Willingness for out-of-state overnight travel up to 15%Compensation and Benefits: Competitive salary Full benefit package including medical, dental and vision coverage. Life and disability insurance plans. 401(k). Continuing education and ongoing training opportunities to support skillgrowth and career advancement.Other Desired Skills: Experience with network monitoring solutions. Microsoft certification with emphasis on communication solutions.