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Salesforce Senior Manager, Program/Project Management in Denver, Colorado

To get the best candidate experience, please consider applying for a maximumof 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsRESPONSIBILITIESCreate and manage project plans; monitor and review project progress andtimelines; adjust schedules and plans as needed; and identify and resolveissues to ensure project success.Ensure on time and on budget delivery of projects while also ensuring thatproject gates and governance are properly adhered to during the execution ofthe project.Track utilization of project resources and manage this against the resourceallocation and budget. This includes on time entry and approvals for projecttimesheets.Manage day-to-day execution of project implementations. Assist with theplanning, tracking, documentation and status updates for the project.Able to manage one or two large projects or a couple of small to medium sizedinterrelated projects requiring complex cross-functional collaboration andmanagement at the program level.During the course of a project, be the primary customer interface andperform project management activities that ensures adherence to Salesforcemethodology and project gates and governance.Exercise solid project leadership skills combined with strong business acumenand in-depth analytical skills.Facilitate requirements gathering and assist with the creation of projectdeliverables, as needed.Facilitate and own the creation of salesforce technical design documents forcomplex projects, by interfacing with Technical Architects and Developers,as needed.Provide hands on configuration / customization of the salesforce product.Adopt a standardized development lifecycle methodology for all projects.Identify opportunities to leverage all Salesforce technologies.Facilitate review sessions with the client and your team.Participate in end to end implementation planning including projectmanagement, issue management, communication and change management.As necessary, write and review QA and UAT test scripts.Manage UAT with end users including coordination and user acceptance sign-off.Prepare user documentation and training documentation as necessary.Leverage business knowledge and expertise to drive business processimprovements.Establish and maintain trusted advisor relationships with client projectstakeholders by providing vision and future product roadmapping.Have difficult conversations regarding budget, resources and timeline andformally capture and communicate outcomes of those meetings.PREFERRED QUALIFICATIONS and SKILLS3-5 years experience in project management role leading enterprise-scale CRMprojects, experience implementing Salesforce solutions preferredDemonstrated project leadership skills with direct responsibility for managingproject teams, budget and schedule against a customer or vendor contractDemonstrated ability to manage Director+ level internal and external projectstakeholders; demonstrated negotiation, conflict management,escalations, executive communication and leadership skillsOutstanding and effective interpersonal skills; along with strongcommunication skills both verbal and written; ability to manage andcommunicate with remote teams during non-traditional business hoursAbility to lead both small and enterprise-wide engagements, facilitatemeetings, mentoring teams of junior team members, and proactively manageproject risksAbility to weigh business and technical requirements to identifydependencies, produce project plans and estimatesAbility to proactively identify and manage project risksAbility to work effectively in a fast paced, high energy, team-orientedenvironmentAbility to multi-task and perform effectively under pressureMust be able to travelBachelor's degree in Business Administration and/or Information Technologyor equivalent experienceAgile SCRUM Master CertificationPMP Certification Certifications (Admin, Sales, Service, Marketing, etc.) preferredbut not necessaryLEADERSHIP QUALITIESCOMPOSURE: