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Salesforce Senior Proactive Monitoring Engineer in Denver, Colorado

To get the best candidate experience, please consider applying for a maximumof 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsThe Proactive Monitoring Engineer is a customer-focused expert and isresponsible for communicating Salesforce's handling and execution of highseverity cases to customers, as well as implementing and finding ways toprevent customer issues through proactive support, monitoring, andquarterly customer reviews.This position, as part of the Global Support organization, has primarytechnical support responsibilities for an assigned account portfolio,maintaining a single-minded focus to ensure clients are incredibly satisfiedwith Salesforce's suite of products by becoming a Salesforce cloudapplication and platform expert.The ideal Proactive Monitoring Engineer is a team player, enjoys workinghard, exhibits professionalism, is dedicated to meeting and exceedingexpectations, has excellent problem solving and analytical skills, is ableto learn new technologies quickly, and uses their time efficiently.As a Proactive Monitoring Engineer, you'll be part of a team of problemsolvers who are passionate about working in a fast-paced, highly dynamic,client-centric environment.RESPONSIBILITIES:Meet with Customers to understand and capture their business context andrequirements for monitoringMeet with Customers on a quarterly basis to review service value, trends andfacilitate any updates to the agreed monitoring planProvide second level expertise and coaching to other Engineers on the teamProvide expert-level technical support to high touch clientsTrack and maintain all client communications and case documentation inSalesforceDefine, follow-through, and action plans to case resolutionManage client support cases on a regular bases for their Portfolio ofcustomersManage escalations and expectations for both the client and Internal personnelAssist clients in optimizing their use of the application platform viaworkflow guidance or by identifying automation, proactive monitoring, andintegration opportunitiesMay require work outside of normal business hours, holidays, and some weekendsMINIMUM QUALIFICATIONS:4-7 years of prior relevant experiencePassion for delivering outstanding customer experienceExcellent written and verbal communication skills to engage with our topcustomersAction oriented with strong organizational, analytical, troubleshootingand problem solving skillsHighly adaptable, fast learner, and resourcefulAbility to collaborate cross-functionally on a global scaleStrong technical aptitude in support of learning Salesforce application andsolutionsDependable, motivated, self-starter with the ability to work independentlyBachelor's degree or equivalent work experienceKnowledge of Internet development technologies (HTML, XML, API, SQLetc.) is requiredProven experience or expertise in the following:Database and relational data structuresLarge scale, multi-tenant production environmentsAPI Programming or Software DevelopmentSoftware Design LifecyclePREFERRED... For full info follow application link.Salesforce.com and Salesforce.org are Equal Employment Opportunity andAffirmative Action Employers. Qualified applicants will receive considerationfor employment without regard to race, color, religion, sex, sexualorientation, gender perception or identity, national origin, age,marital status, protected veteran status, or disability status.Headhunters and recruitment agencies may not submit resumes/CVs through thisWeb site or directly to managers. Salesforce.com and Salesforce.org do not

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