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Ping Identity Corp Senior Technical Support Engineer in Denver, Colorado

Senior Technical Support Engineer US-CO-DenverAt Ping Identity, we're changing the way people think about enterprisesecurity technology. With our Identity Defined Security platform, we'rehelping to build a borderless world where people have total freedom to workwherever and however they want. Without friction. Without fear.We call this digital freedom. And it's not just something we provide ourcustomers. It's something that drives our company. People don't come hereto join a culture that's built on digital freedom. They come to cultivate it.We're headquartered in Denver, Colorado, and we have offices andemployees around the globe. And we serve the largest, most demandingenterprises worldwide, including over half of the Fortune 100. Because evenin the most complex enterprise environments, security shouldn't be asource of anxiety. It should be one of your greatest competitive advantages.As a Tier 2 Engineer at Ping Identity, you will work at the second level ofsupport for Ping Identity's global customers using our products includingPingFederate, PingAccess, PingDirectory, PingOne, PingID, and anysupported integration kits. Our Support team consists of accomplishedengineers and we welcome new industry talent to join our Ping family.The Global Support Organization is the foremost interface between Ping and ourvalued customers and partners. We operate a follow-the-sun, multi-site,model. We work with our partners and customers twenty-four hours a day onservices that affect both their workforce and customers. We help our customersto be successful in the application, administration, maintenance andtuning of their Ping solutions.You will report to the Team Manager. Ping has developed a career ladder forsupport to ensure there is growth potential for all employees.Responsibilities includeEscalated customer engagementsInvestigate issues and queries using the existing bodies of knowledge and testlabsManage customer expectationsCommunicate frequently and proactively follow up with the customer by phone,email and internet meeting systemsActively participate in our community system (public facing QandA)Contribute to our knowledge baseRequired QualificationsAt least 2 years of technical support with Ping Identity's products.Advanced technical proficiency with PingFederate and either PingAccess orPingDirectoryDemonstrate an understand of following:You can troubleshoot web-based applications (through HTTP Tracing tools andlog analysis) in browsers and applications serversSingle Sign On (SAML, OAuth, OpenID and WS-FED)Multi Factor Authentication (PingID, SecurID, DUO etc)Lightweight Directory Access Protocol and Directory ServicesPKI, X.509certificates and KerberosInternet Protocols (HTTPS/SSL/TLS etc)Networking inc Load Balancers, Firewalls, IP, DNSLinux-based or Windows server OS managementOur Benefits:Open PTOParental LeaveFree Healthcare Option401(k) MatchGenerous Holiday ScheduleCommuter OffsetEducation ReimbursementPing Identity is an equal opportunity employer. Qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, national origin,disability or protected veteran status.Equal Opportunity Employer of Minorities, Females, Protected Veterans,and Individual with Disabilities