Entrust Senior Technical Support Specialist in Denver, Colorado
Career Growth, Flexibility and Collaboration!
Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
The Position: As a Senior Technical Support Specialist, you will support the entire suite of HyTrust products for global customers, partners and internal HyTrust employees. This position will provide email, web, telephone, and potentially onsite support to new and existing customers from design, deployment, integration, live testing, training and continuous support.
The Senior Technical Support Specialist’s goal is to resolve technical issues and provide timely resolutions to each reported incident. In addition, you will work with a very talented team that continually strives to learn, educate, and improve the customer experience. The candidate must be able to work without supervision, foster teamwork, be calm under pressure and have the technical aptitude to work in enterprise production environments. In this role, you will apply your technical expertise by investigating issues, reproduce the problem and work with the necessary quality assurance and engineering resources to provide a successful resolution while maintaining Service Level Agreements.
Due to geographic diversity of our customer base, work schedules are assigned between 6AM – 6PM across four time zones (PT, MT, CT, and ET). Ideal candidate should be available between 9AM – 6PM PT.
We offer flexibility
We offer a diverse work environment
Futureproof your career with a job in information security
How you will make an impact:
Become an expert on the HyTrust Product Suite
Perform 24x7 on-call responsibilities during scheduled periods
Respond to customer inquiries, assuring timely status updates and issue resolution
Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
Collaborate within the company, escalating issues and engaging others to solve difficult problems
Passionate about delivering a quality customer experience
5+ years of relevant experience in customer technical support
Hands on experience with VMware vSphere (vCenter, ESXi, NSX)
VMware VCP6.5, VCP6, or VCP5 Certified (or more current where applicable)
Knowledge of CRM systems (Salesforce preferred)
Why Should You Apply?
Leader in the security industry
Friendly, supportive & knowledgeable teams
Opportunities for on-the-job training
You’ll help secure identities!
For more information, visit www.entrust.com (http://www.entrustdatacard.com) . Follow us on LinkedIn (https://www.linkedin.com/company/entrust/) , Facebook (https://www.facebook.com/DiscoverEntrust/) , Instagram (https://www.instagram.com/discoverentrust/) , and YouTube (https://www.youtube.com/channel/UCsSZJjR1jryt134rkhK5Mhg) .
Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.
Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, accessing e-government services, or logging into corporate networks. Entrust offers an unmatched breadth of digital security and credential issuance solutions at the very heart of all these interactions. With more than 2,500 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us.