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Ping Identity Corp Senior Technical Writer - Use Cases in Denver, Colorado

Senior Technical Writer - Use Cases US-CO-DenverAt Ping Identity, we're changing the way people think about enterprisesecurity technology. With our creative Identity Defined Security platform,we're building a borderless world where people have total freedom to workwherever and however they want. Without friction. Without fear.We call this digital freedom. And it's not just something we provide ourcustomers. It's something that creates our company. People don't come hereto join a culture that's built on digital freedom. They come to cultivate it.We're headquartered in Denver, Colorado, and we have offices andemployees around the globe. And we serve the largest, most demandingenterprises worldwide, including over half of the Fortune 100. Because evenin the most complex enterprise environments, security shouldn't be asource of anxiety. It should be one of your greatest competitive advantages.Are you a technical writer who's able to see the big picture?Are you interested in explaining how products fit together to solve businessproblems?If your answer to these questions is "yes," then Ping Identity islooking for you. We've entered an exciting new phase in our knowledgemanagement journey and are focused on expanding our dynamic contentdevelopment team. We're looking for writers who can be technical whileputting themselves into the mind of the customer.We are looking for a senior technical writer in Denver, CO or Austin, TXto help us grow our use case documentation offering. You will bring passionand creativity to a thriving content development group that valuescollaboration, technical skills, and quality. You will report to thetechnical writing manager.You Will:Create comprehensive technical documentation for a wide audience, includingsolution architects, security administrators, and developers.Stay current on identity security technology and Ping Identity productreleases.Develop an understanding of Ping products and how they work together to solveproblems.Design and test use cases that will enable Ping customers.Create new, simplified use case documentation that focuses on guiding Pingcustomers.Work with fellow writers and other partners to establish project requirements.Manage revisions to existing documentation, including release notes,installation guides, administration guides, developer guides, and apireference guides.Resolve reported documentation issues.Work with other writers to build a center of excellence for knowledgemanagement at Ping.Develop documentation plans.Maintain consistency in tone and style.Mentor junior writers.You Have:Bachelor's Degree in English, Journalism, or a related field, ORequivalent experience working in a technical writing position.7+ years of experience.Experience with content management systems.Ability and initiative to learn new technologies.Excellent written and verbal English-language communication skills.Strong attention to detail, with an eye for improving existing work.Ability to write in explanatory and procedural styles for multiple audiences.Desired skills and experience:Identity and Access Management (IAM) experience.Experience with enterprise documentation projects and audiences.Experience using Oxygen XML Editor.Experience restructuring existing documentation.Knowledge of, and exposure to, APIsExperience with content reuse.Experience with source control and content management systems.Software development or application support experience.Our Benefits:Open PTOParental LeaveFree Healthcare Option401(k) MatchGenerous Holiday ScheduleCommuter OffsetEducation ReimbursementPing Identity is an equal opportunity employer. Qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, national origin,disability or protected veteran status.Salary offers will be based on the candidate's qualifications.Equal Opportunity Employer of Minorities, Females, Protected Veterans,and Individual with Disab

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