Apex Systems, Inc Service Desk Technician (800310) in Denver, Colorado

Service Desk Technician:Location:Sherman Street, Denver, CO 80202Type: 6 month CTHPay & Company: Will disclose via phone**Submissions close soon**Overview:Service Desk ExperienceStrong phone voice and interpersonal skillsCustomer service orientedExperience escalating ticketsStrong documentation skillsStrong troubleshooting skillsSummary:Answers first tier or "initial contact" support calls for all end-user ITrelated issues. The position performs typically performs analytical,technical and administrative work in the support of technology services. Workcan be software and hardware related. Coordinates with business users toresolve issues and restore technology services.Responsibilities: Maintain high level of customer service as defined by IT Leadership Monitor and Maintain awareness of the incoming requests for end-user support Investigate and provide support for all incoming requests from end-users Thoroughly document troubleshooting and investigative activities Document all changes to security and critical systems Collaborate with a team to respond to incoming support requests withindefined Service Level Targets Demonstrate flexibility and do what's needed to meet and/or exceedcustomer expectations Collaborate with team members to identify potential system-wide issues andescalate them appropriately Available to work on-call rotation for after-hours user support Ability to communicate effectively across all levels of the organizationas needed to respond to end user requests. Provide accurate, thorough solutions with a strong attention to details. Perform multiple tasks simultaneously and prioritize responsibilities. Provide excellent customer service; possesses interpersonal andwritten/verbal communication skills.Computer Software/Applications:Microsoft Windows 7/8/10 , Microsoft Outlook, Microsoft Excel,Microsoft Power Point, Microsoft Word, Microsoft Visio, MicrosoftProject, Microsoft SharePoint, PDF Manipulation Software, CitrixReceiver, Cherwell ITSM System, Remote Assistance Software and otherbusiness applications as defined/requiredCommunication:Key competencies: Communicates Effectively; Organizational Savvy;Courage; Persuades. Learning to provide timely and helpful information toothers within their workgroup. Developing skills to communicate effectively ina variety of settings. With guidance, learning to able to face difficultissuesVEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of ourlocations within the state.We are an equal opportunity employer. We evaluate qualified applicants withoutregard to race, color, religion, sex, sexual orientation, genderidentity, national origin, disability, veteran status, or any otherprotected characteristic. The EEO is the Law poster is availablehere.https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf