Jupiter I, LLC SERVICE TECHNICIAN in Denver, Colorado

If this employer is a federal contractor, and you are unable to completethis application due to a disability, contact this employer to ask for anaccommodation or an alternative application process.LINX MM Service TechnicianDenver, Denver, CO, USa day agoRequisition ID : 1211ApplyPOSITION SUMMARYThe Service specialist will lead LINX MM in break fix and troubleshootingresponse for customers. Service Specialists will be technical leaders in theservice division, providing assistance and expertise to customers. TheService Specialist will work closely with the Service Manager and ServiceOperations Lead to efficiently resolve customer issues in a timely andcustomer friendly manner. Service Specialists will maintain a high degree ofprofessionalism and excellent interpersonal and communication skills.PRINCIPAL DUTIES AND RESPONSIBILITIES Configure AV equipment such as control systems (Crestron/ AMX/Extron), Audio DSPs, matrix switchers, codec's. Demonstrate superior troubleshooting and break fix abilities. Obtain and Maintain industry certifications. Properly manage call times and provide though documentation in CRMpertaining to the call and resolution Accurately track hours to calls Ability to obtain RMA information and requirements from manufacturers. Review schematic designs using Bluebeam. Show the ability to interact with LINX Multimedia Project Engineers,Project Managers, Programmers, and Technicians. Demonstrate creative solutions to help differentiate Linx Multimedia. Manage Service Van inventory and maintenance of vehicle. Display communication abilities internally and externally. Willingness to perform other duties that are LINX MM associated. This role may require participation in an after-hours on-call program.QUALIFICATIONS Attitude and Aptitude to learn and solve problems. Superior customer communication skills At least two years of experience in the professional audio/videointegration required. Experience with configuring Crestron and/or AMX systems preferred.Certifications preferred. CTS (CTS-I) certification is highly preferred. Advanced MS Excel skills preferred, and overall Microsoft Office experience.COMPENSATIONThis position offers a competitive salary with incentive plan, in additionto a robust benefits package.LINX is an Equal opportunity Employer