MiTek USA, Inc. Software Support Engineer in Denver, Colorado

Software Support Engineer551-253BuilderMT Inc., a subsidiary of MiTek USA Inc., a Berkshire HathawayCompany provides the leading technology solution for the construction marketbased upon best practices that will allow our clients to automate and improvetheir efficiency and profitability. BuilderMT's main focus is to provideindustry-specific, best-of-breed software solutions to the constructionmarket. Our software and services focus on work process management -combined with the latest proven technology - to provide contractors withsolutions that improve efficiency and ultimately improve profitability. Ourproducts and services are backed up by a team of industry professionals whoare dedicated to one goal - making our customers successful.We are seeking a dynamic and motivated Software Support Engineer II who willhelp resolve both simple and complex issues to our clients' satisfaction,including but not limited to troubleshooting, creating documentation, andmanaging multiple issues from open to close. The role can be extraordinarilychallenging and requires high intelligence, motivation to learn, theability to multitask and a knack for understanding how to support andtroubleshoot our proprietary software. Candidates should have experience withIIS, SQL, Windows Security, and PowerShell. It is also helpful for thecandidate to know Azure but it is not a requirement.Job DescriptionDuties and Responsibilities:Identify and resolve customer's issues in a timely manner (via telephonesupport, written correspondence and through remote assistance software)Learn existing BuilderMT software and future software in order to troubleshootissues Work with our CRM CSS (customer relationship management - customersupport software) system, Parature, keeping track of your own supporttickets and following through to completion Requires a high level of SQLexperience as it is the key tool in troubleshooting some of our softwareproblems Monitoring and helping other technicians with support ticketsCollaborate with other departments and teams in troubleshooting issues Reportsoftware bugs and customer suggestionsQualified Candidates Will Possess the Following:Associate degree in computer science or a related field preferred 1-2 years ofCustomer Support or Help Desk experience required Experience with .net,JavaScript and PHP Superior organizational skills. Excellent phone and writtencommunication skills requiredBuilderMT offers competitive salaries and benefits including: Medical,Dental, Vision, Vacation, Personal Days, Life, Disability,401(k) & Profit Sharing.At BuilderMT CUSTOMERS and ASSOCIATES are always FIRST!BuilderMT is an E-Verify,Drug and Tobacco-Free WorkplaceWe are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion,sex, sexual orientation, gender identity, national origin, disabilitystatus, protected veteran status, or any other characteristic protected -, Colorado, United StatesFull-Time/RegularApply onlinePI102859274