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Workiva, Inc Spring 2021 - SaaS Operations Intern in Denver, Colorado

Must be authorized to work in the United States and not require sponsorshipnow or in the future.The SaaS Operations Intern assists with Workiva's internal use SaaSapplications. This person is responsible for helping maintain current SaaSapplications to ensure they are running properly. The SaaS Operations Internimproves current SaaS systems by assisting with administration and automation.This person also assists with evaluating new SaaS systems by participating inrequirements analysis and working with internal teams to recommend specificsystems to meet their needs.What You'll Do:Administer and Maintain SaaS Systems:Provide Tier 1 SaaS support and administrationUpdate and adhere to standard operating procedures (SOPs)Conduct audits on existing systems by running reports and providing analysesof outputsImprove current SaaS systems:Act as IT liaison to improve user experience and value in our softwareChampion efficiency, automation, and best practicesFind ways to automate and scale current SaaS software applicationsEvaluate SaaS systems:Partner with SaaS Operations and Portfolio Management teams to conductfact-finding activities with internal teams to understand how SaaS software isbeing utilized and how to add more valueSupports evaluation of current SaaS portfolio to determine if a newapplication can replace multiple existing applicationsAssess risks of new applications and provide recommendations based onassessmentWhat You'll Need:Strong customer service orientationProven analytical and problem-solving abilitiesAbility to effectively prioritize and execute tasks in a high-pressureenvironmentSkilled at working within a dynamic, team-oriented, collaborative environmentStrong interpersonal and oral communication skillsAdept at reading, writing, and interpreting technical documentation andprocedure manualsWell-honed research skillsAbility to present ideas and solutions in user-friendly languageHighly self-motivated and directedKeen attention to detailCritical thinking skillsTechnical knowledge of current SaaS applications, a plusTrack record of technical configuration, process, and change documentationRecently graduated within 4 months or currently pursuing an undergraduate orhigher degree in Computer Science, Management Information Systems, or arelated field.Where You'll WorkOur values drive how we work and who we hire. You will see these valuesingrained in how we support our customers, work with team members, buildour products and in the work environment we've created.Customer Success: Always delight our customers.Trust: Rely on each other.Integrity: Do the right thing, every time.Collaboration: Share resources and work together.Innovation: Keep creating solutions and finding better ways.Inclusion: Support a diverse community where we all belong.Accountability: Be responsible for your success and failure.We believe our people are our greatest asset, and our unique culture givesemployees the opportunity to make an impact everyday. We give our employeesthe freedom and resources they needbacked by our culture of collaboration anddiverse thoughtto continue innovating and breaking new ground. We hiretalented people with a wide range of skills and experiences who are eager totackle some of today's most challenging problems.At Workiva, You'll Enjoy:Intern Environment: Workiva was ranked a top 100 internship program by WayUpand ranked #58 in Best Places to Work for a reason! Our interns have theopportunity to participate in mentoring, professional development,networking, and flexible hours during their internship. We continuallystrive to provide numerous resources to build not just excellent interns,but excellent business professionals.Real Work Experience: Workiva interns are treated as full-time employees andare allowed the freedom to contribute to real work that truly impacts Workivaand it's operations. From writing code in our production environment todirectly supporting our customers' on our newest platform, our internsplay a vita