Ping Identity Corp Sr Technical Support Engineer in Denver, Colorado

Sr Technical Support Engineer US-CO-DenverAt Ping Identity, we're changing the way people think about enterprisesecurity technology. With our innovative Identity Defined Security platform,we're helping to build a borderless world where people have total freedom towork wherever and however they want. Without friction. Without fear.We're headquartered in Denver, Colorado, and we have offices andemployees around the globe. And we serve the largest, most demandingenterprises worldwide, including over half of the Fortune 100. Because evenin the most complex enterprise environments, security shouldn't be asource of anxiety. It should be one of your greatest competitive advantages.We call this digital freedom. And it's not just something we provide ourcustomers. It's something that drives our company. People don't come hereto join a culture that's built on digital freedom. They come to cultivate it.This individual is responsible for the second level of support for PingIdentity's customers using any of our products including PingFederate,Ping Access, PingOne, PingID, and any of our integration kits.Engineers respond to customer inquiries, triage issues when needed,identify scope and gather information to ensure cases are properly documentedin our ITSM tool. Our Senior Technical Support Engineering team is responsiblefor researching functionality and usability related issues; working with ourcustomers' IT personnel to understand the nature of the issue andcommunicate steps to resolve. Engineers consult with and/or escalate to ourproduct development team when needed.Other responsibilities of the role include conducting right to service checkand answering basic questions on common issues. Our Engineers contribute toboth our Knowledge Base as well as our online community. Engineers mustmaintain their support test environment to quickly replicate customer issuesand have a strong desire for continuous learning.Senior Technical Support Engineers are responsible to knowledge share andensure our frontline Engineers are well supported.Team members must be able to work a flexible schedule supporting our globalcustomer base and participate in an oncall rotation. Skills & RequirementsRequired Qualifications and Experience:Passion for customer service.High level of initiativeDesire to learn new and exciting technologyWorld class interpersonal verbal & written communication skills.Logical troubleshooting ability and analytical skill.Experience collaborating and supporting othersBS computer science or equivalent degree with 3 years experience in role ormin 4 years related experience with enterprise-level software systems in aclient-facing role.Demonstrated track record of success in academic, internship or work historyas well as a high level of ownership and accountability.Experience with:SaaS applications integration and/or support (Salesforce, Google, etc)Web-based application consulting and/or support for (MS IIS, Apache)and modern web browsers, such as MS Internet Explorer, Chrome, Firefoxand SafaExperience supporting the following in an Enterprise level client facing role:Web server and application server integration and/or troubleshooting eg.,J2EE application servers such as Tomcat, JBoss, WebSphere and WebLogic,IIS or ApacheNetwork troubleshooting eg., TCP/IP, load balancers, firewallsExperience with any of the following:Strong working knowledge of Single Sign OnLinux-based and Windows servers, Active Directory, LDAP-based directories,Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS.Database systems such as Oracle, MS SQL, and MySQLIdentity & Access Management and/or Federation experience with CASiteMinder/IdentityMinder, IBM Tivoli Access Manager, Oracle AccessManager. SAOAuthOpenIDSOAPKerberosJAVA, .NET, PHP, javascript, Ruby, Python, C#User Provisioning (SCIM) QualificationsEqual Opportunity Employer of Minorities, Females, Protected Veterans,and Individual with Disabilities