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Okta, Inc. Sr/Staff Business Systems Analyst, Salesforce (Denver, CO) ( in Denver, Colorado

We are looking for a Salesforce expert with an architecting mindset to joinour growing team and to take our CRM tech stack to the next level.JOB DESCRIPTIONThe person in this role will be responsible for oversight of strategic,cross-functional programs for Go-to-Market functions. To meet the company'sfinancial and strategic business objectives, this candidate builds trustedrelationships with functional partners and teams that result in aligned focuson delivering outcomes / experiences supported by a clear technology andinformation strategy, prioritized plans, process maturity, disciplinedexecution and predictable, high quality delivery of day-to-day technologyand information services.In your role, you will be responsible for the success and happiness of yourbusiness customers. You will be working for a scrum team dedicated tocross-functional business unit and you are responsible for the end-to-endsolution, including requirements gathering, implementation, testing,deployment, monitoring, and gathering metrics. Your business customerswill look to you to provide any and all technical servicesdesign, config,software development, and testing.ESSENTIAL DUTIES AND RESPONSIBILITIES* Partner with multi-functional teams such as Sales, Marketing and Serviceto streamline and optimize the processes related to Lead-to-Opportunity andService Processes* Work with business analysts and development teams in building solutions thatsupport the scale for both business and IT* Eliciting requirements using interviews, document analysis, requirementsworkshops, surveys, business process descriptions, use cases,scenarios, business analysis, and workflow analysis* Crafting business requirement documents, process level flows, userstories, functional specifications, and system design specifications* Driving and handling multi-functional alignments between business domainsand IT on programs that deliver key initiatives for Customer Success andMarketing organizations* Serving as a technical advisor for out of the box and standard methodologieson various ecosystems of Salesforce* Being a great partner with key business partners to help define roadmaps,business priorities across all domains* Responsible for owning system configuration and user setup as needed.Configure fields, workflows, roles/permissions, page layouts, customobjects, custom record types, reports, saved searches and dashboardsREQUIREMENTS and SKILLS* 8+ years of IT experience including 5+ years of hands-on implementationof Sales Cloud, Service Cloud, development/configuration, anddeployment across multi-dimensional teams* Proven experience implementing various projects/programs for SalesCloud, Service Cloud, Communities, Lightning, Marketo, etc.* Deep understanding and track record of streamlining of related systems suchas Sales, Support, and Marketing processes* Ability to analyze the business processes and business systems forinefficiencies and lead internal customers to success* Ability to lead and facilitate recommendations for solutions or improvementsand reviewing solutions that can be accomplished through new technology oralternative uses of existing technology* Demonstrable ability to drive end-to-end lifecycle, from conception tolaunch as well as post-launch support* Experience with Fedramp high certification process is preferred* Salesforce Certification Certifications preferred (CertifiedAdministrator, Sales/Service Cloud Consultant)* Prior experience working in a SaaS company using cloud applications likeSalesforce, NetSuite, Boomi, etc. is a plusOKTA IS AN EQUAL OPPORTUNITY EMPLOYER.#LI-RemoteOkta is rethinking the traditional work environment, providing our employeeswith the flexibility to be their most creative and successful versions ofthemselves, no matter where they are located. We enable a flexible approachto work, meaning for roles where it makes sense, you can work from theoffice, or from home, regardless of where you live. Okta invests in thebest technologies and provid