Nuaxis, LLC Support Center Analyst in Denver, Colorado

We're going places, hop on board.Our value is in our employees - smart, passionate, and fun people.Grow with us! At NuAxis Innovations employee impacts the growth,success, and direction of this company. We all share a true passion fortechnology and enjoy working together to develop solutions, share ideas,and exchange knowledge. At NuAxis Innovations, we celebrate diversity andthe unique perspective each team member brings to his/her job, team, andcommunJob Summary:We are currently seeking a Support Center Analyst (SCA) for a full timepositon. This role is largely responsible for providing operational supportservices to the organization. We are looking to fill a need to have a highlycompetent and highly motivated individual in this role. This is an EnterpriseOperations Support role, as such it will require a commitment on your partas well as ours.Essential Functions:Some of the primary responsibilities of this role would include:Remote computer supportOwning, tracking and resolving Information Technology (IT) incidents andrequestsFulfilling requests and resolving incidents within SLAs on a daily basis toensure service related issues are identified and resolved within establishedSLAsResponding to alerts and escalations and working with both user and IT supportgroups to come up with strategic solutions to recurring problemsThis IT Operations support role requires a service oriented mentality, highsense of ownership of the incidents, problems, and requests, focus onmanaging and resolving issues in alignment with the SLAs, establishing andmaintaining communication with technology customers to keep them updated withstatus of their requests, and proactively escalating any issues that cannotbe resolved within the established timeframes.Education:High school diploma or equivalent. Bachelor's Degree preferred.HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - requiredwithin 10 business days of hireCompTIA A+ Certification - required within 180 days of hireMicrosoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferredApple Support Certification preferredKnowledge Requirements:Incident ManagementProblem ManagementChange ManagementCritical thinking skillsActive listening skills and effective communication strategiesProcess improvement knowledge (e.g. ITIL Foundations in ServiceManagement, CMMI, etc.)Enterprise ticketing application experience - HEAT Service Managementexperience preferredExperience:Six (6)+ months' experience in an enterprise call center - help desk -service desk - desktop support operations, configuring, installing,troubleshooting, and maintaining MS Windows operating systems in a largenetwor