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NICE Systems, Inc. Technical Implementation Engineer - 66PaZjoOAmj8 in Denver, Colorado

At NICE, we protect people's money, ensure their safety and improvetheir experiences.Many of the world's leading companies and organizations are expected tomanage these three critical elements of modern living. To do so, they aretapping into the power of data, which has become ubiquitous in both businessand life. These organizations turn to NICE to operationalize this data toimprove business performance, increase operational efficiency, preventfinancial crime, ensure compliance, and enhance safety and security.Since 1986, NICE has been the recognized leader in these fields, providingsolutions which turn both structured and unstructured data into valuable andactionable information. Our success started by capturing interactions and ourexpertise has evolved into applying analytics on these interactions. Combinedwith our years of cultivating domain expertise in partnership with ourcustomers, we can help our customers not only understand what's happeningin real time, they can predict what will be.NICE has over 6,500 employees and a presence in more than 150 countries. Ourteam is proud of their many achievements. NICE is regularly recognized forinnovation and the value it provides to more than 25,000 customers,including more than 85 of the Fortune 100. When it comes to turninginformation overload into practical business value, no one else comes close toWe have three principle areas of activity: Perfecting Customer Experience,Powering Public Safety, and Financial Crime Prevention and Compliance.Who Are YouThe Implementation Engineer is a CEA Engineer position in the ImplementationServices organization specializing in deploying Mattersight Services,responsible for project based technical integration of Mattersight productsand solutions into customers' call center environment. The ImplementationEngineer role demands effective communication and documentation skills,ability to work multiple deployments, troubleshoot complex systems, traveland on-site installation.What You Will Do25-75% Travel for on-site installations25-40% Afterhours/Weekend workManage physical/virtual Windows and Linux based server build processRack and Cabling of premise equipment (ability to carry 50lbs)Mattersight product installation, configuration and troubleshooting(on-site and remote)Effectively communicate status with customer and project teamPrioritize competing responsibilities based on urgency and projectprioritizationCollaborate with multiple teams to support deployment and testing of newsolutions/functionality (Alpha)Follow strict change control and data security practicesWhat You Bring to the Table1 - 5 years deploying software solutions in a fast-paced multi-projectenvironmentBasic Windows and Linux system administrationBasic network connectivity and troubleshooting experienceBasic understanding of Voice technologies (VoIP, TDM)Ability and flexibility to react quickly to changing project constraintsAbility to manage responsibilities and meet project timelines with limitedsupervision in a work-from-home environmentExperience with Microsoft office applications including Visio, Excel, WordDatacenter best practicesWhat Differentiates You as the Best1 - 3 years supporting a call center environment1 - 3 years supporting voice routing infrastructureIndustry certification (Cisco, Microsoft, Avaya)Experience with any of the following technologies, platforms or systemsJenkinsGITEM7/Science LogicNICE EngageAvaya Call Center (CM/AES)Cisco ICM/UCCEInContact/CXoneGenesys Contact Center (Engage/Cloud)Service NowBasic SQL scriptingITIL FrameworkOracle SBCBe YouWe are all different and that is powerful. Variability fuels our business andunites our work. It teaches us that strength lies in differences. To see whatmatters is our culture, and our culture starts with you.Your different perspectives inspire us to be better. Your diversity fosterscreativity and accelerates our innovation. Your unique skills and abilitiesmake us stand out. Your background and experiences help

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