Akamai Technologies, Inc Technical Project Manager - Public Sector in Denver, Colorado

Technical Project Manager - Public Sector

Hot

Denver, United States

Professional Services

Nov 12, 2018 Post Date

014043 Requisition #

As a Technical Project Manager (TPM), you will be part of the Akamai Professional Services team and work directly with our clients to deliver Akamai solutions. You will work independently and at times as part of small technical teams, leading the technical integration of customers’ web sites with the Akamai network. You will own the technical implementation from project commencement to customer sign-off and may also be involved early in the pre-sales cycle to help craft and scope the solution. TPMs often partner with a cross-functional set of Akamai teams, including Account Management, Sales, Engineering, Product Development, Finance, Legal, and Customer Care to meet deadlines, resolve issues, and exceed customer expectations at every opportunity. TPMs identify new product features and additional sales opportunities while working with the customer and communicate those to the appropriate cross-functional teams.

In addition, TPMs will participate in internal projects that help scale the group, implement best practices, and improve our methodology and quality of integrations. You will become an Akamai, and Internet technologies, technical expert.

Responsibilities

  • Involvement in full customer Akamai life-cycle, from pre-sales, through implementation to post-implementation support.

  • Interact with sales team and the customer during the pre-sales cycle to provide implementation scope and estimates, create proposals and Statements of Work, and conduct trials.

  • Own customer implementation projects, including providing full project management, creation and maintenance of implementation documentation and tracking timelines and deliverables.

  • Perform technical implementation tasks, such as customer configuration updates.

  • Provide technical ownership of long-term customer relationships.

  • Work closely with Engagement Managers, Solutions Engineering, Sales, Engineering, Product Development and Customer Care to resolve issues that arise during customer trials or integrations.

  • Identify new product features and additional sales opportunities during trials and integrations and communicate to product development and engineering teams.

  • Participate in internal projects that help scale the group, implement best practices, and improve methodology.

  • Occasional travel up to 10%.

About the Team

The Public Sector Services and Support team is focused on maximizing customer satisfaction, retention and growth by building and maintaining strong customer relationships. The Public Sector Services and Support team is dedicated to providing the highest quality customer service at every opportunity, and building industry leading web technologists for U.S. Government customers. We work to ensure that Akamai’s Public Sector customers are able to realize the full value of the solutions that Akamai can delivery to enable the customer's mission.

Required Education and Experience

  • Minimum 2 years of relevant experience and a Bachelor’s degree in Computer Science, MIS, Engineering or its equivalent.

  • Minimum 1 year of relevant experience including interships and a Master’s degree in Computer Science, MIS, Engineering or its equivalent.

Required Skills

  • Minimum 2 years of experience in a customer-facing environment in the IT industry

  • Minimum 2 years of project management experience with a proven track record of successfully delivering projects for Fortune 500 customers; experience working on and managing enterprise scale projects

  • Minimum 2 years experience in one or more web development languages, methodologies, architectures or Internet technologies such as TCP/IP, HTTP, DNS.

  • US Citizen

Desired Skills

  • Project Management skills (PMP or Big 5 experience a plus).

  • Excellent written, verbal and presentation skills.

  • Experience in one or more web development languages, methodologies, and/or architectures - J2EE, HTTP, DNS, .NET, C#, JSP, ASP, Tomcat, Apache.

  • Working knowledge of the full software development technologies including J2EE/Java, .NET, open source tools and various component models (CORBA, COM, Java Beans).

  • Enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.

  • Possess a good understanding of consulting best practices, and common web and application architectures.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @Akamaijobs onTwitter,Facebook,LinkedInandInstagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please clickhere.

Akamai Technologies is an Affirmative Action, Equal Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.