Granicus Technical Writer in Denver, Colorado
Technical Writer St. Paul, MN or Denver, CO Job DescriptionAs a technical writer at Granicus,your contributions will help employees offederal, state, and local government organizations learn to besuccessfulwith our industry-leading suite of products. The successful candidatewill workclosely with software developers, product managers and owners,trainers,and other subject matter experts to understand our products,collectinformation, and write and maintain documents for end users. You willwork withanother technical writer. This position reports to the product designmanager, andyou will be encouraged to provide feedback and input into ourproducts' userexperience (e.g. determining how can we provide contextualhelp for ourusers). This position requires writing and editing experience,as well asstrong verbal communication and organization skills.What You'llDo: * Work with product team members to write andupdate online user guides,FAQs, release notes, and how-to articles * Create and maintain screenshots, diagrams, andother visual materials * Assist with internal documentation fortraining, implementation, andother procedures * Edit materials written by team members acrossthe organization * Review other writers' work and provideconstructive feedback/suggest edits * Perform other documentation tasks as assigned * Define and improve technical writing processes Skills & RequirementsWho YouAre: * You are self-motivated and able to pick up newconcepts quickly * You are skilled in pursuing creative solutionsto problems * You thrive working as a member of a team whilealso being able to manageyour own schedule * You excel at conveying complex technologicalconcepts to a general audience * You possess strong writing skills with anexcellent grasp of grammar andsyntax; strong attention to detail * You can describe advanced or technicalconcepts in an accessible,easy-to-understand manner * You can get up to speed on new applicationsand system features quickly andwith little oversight * You demonstrate effective interpersonal andcommunication skills * You are self-directed with a passion forlearning new things * You have a high level of proficiency withMicrosoft Office and Googleapplications * You have written software documentation (e.g.,user guides,administrative guides, release notes, training manuals,implementationguides, technical specifications) * You have experience using onlinesupport/CMS/content editingapplications (e.g., Confluence, Madcap Flare, XMetal,Robohelp,MindTouch, Zendesk, Salesforce, etc...)PreferredQualifications: * Basic knowledge of HTML, CSS, and AdobePhotoshop * Experience creating technical, network, orworkflow diagramsGranicus is committed to providing equal employment opportunities. Allqualified applicants and employees will be considered for employment andadvancement without regard to race, color, religion, creed, nationalorigin, ancestry, sex, gender, gender identity, gender expression,physical or mental disability, age, genetic information, sexual oraffectional orientation, marital status, status with regard to publicassistance, familial status, military or veteran status or any otherstatus proGovDelivery is committed to providing equal employment opportunities withoutregard to race, color, religion, sex, sexual orientation, genderidentity, national origin, disability or veteran status.