Colorado Technology Jobs

Colorado Jobs

Job Information

ViaSat, Inc. Applications Engineer (4516) in Englewood, Colorado

Bigger challenges. Bolder ideas. Global impact. At Viasat, we're on amission to deliver connections with the capacity to change the world. We'rethe company behind the world's fastest satellite internet service, withtechnology that's helping to bridge the digital divide and improve life forour customers around the globe. By providing powerful new ways for people toconnect with one another, gain greater access to education,entertainment, medical research, commerce, and much more, our team isempowering millions of customers worldwide.We're growing rapidly and looking for passionate, innovative professionalsto join our team and connect the world to more. You'll work in acollaborative and inclusive environment that values diverse perspectives andcontinuous learning, and provides industry-leading benefits with unmatchedopportunities for career growth. Our team is fearless in pursuit of new ideasand uncompromising in our quest to become the world's first truly globalInternet Service Provider. Interested in joining our mission? Take a look atcareer opportunities at Viasat today.Job ResponsibilitiesAs an Applications Engineer, you will be working as a bridge betweencustomers and engineering team, you will use customer input to recommenddesign or re-design, develop, test and implement changes to Viasat MobileTerminals and Viasat Ka Network customers operate on. You will also providetechnical support and expertise to customers, testing applications,responding to customer feedback, installations, maintenance and assistBusiness Units in development of Sales Presentations by providing technicalexpertise and customer feedback. The Applications Engineers reach across manydepartments, working with the engineering teams, the sales team, thecustomer service team and the manufacturing team.You will also be responsible for assisting in the design, development andimplementation of applications and changes to Viasat Mobile Terminals. Youwill analyze customer issues and recommend changes that respond to customerneeds and provide innovative solutions to common problems and performsoftware/hardware piloting, application tests and document reviews toensure product is satisfactory. You'll also work with customer serviceteams and product management to optimize products and ensure products stayup-to-date and continue to satisfy customer needs. From service start-upthrough post warranty, you will rovide customers with ongoing technicalsupport, which includes responding to customer issues, assisting withinstalls for customers and working with the various customer service teams;you'll also act as the last escalation point in services for Customer ViasatMobile Terminal issues and are expected to make recommendations that impactboth Viasat and the customer financially. The Applications Engineers are alsoresponsible for properly documenting customer issues that may requiredevelopment changes and work with Product Management and Engineering Teams toidentify test and implement solutions in a timely manner, and will berequired to participate in an "on call" rotation to provide 24 by 7, 365coverage for case escalations from first tier support teams to provideengineerRequirements*6+ years hands-on experience in Satellite Communications industry,working with SATCOM, RF and wireless communications*Networking experience with configuration, installation, maintaining andintegration.*Strong understanding of networking, internet and UNIX systems administration*Ability to work on call rotations to provide 24/7/365 coverage*Demonstrated knowledge of SATCOM, RF and Networking*Associates Degree in relevant technical field or equivalent experience*US Government position. US Citizenship required*Active Secret Clearance or active within the last two years*Up to 10% travel may be requiredPreferences*6+ years experience installation and staging of RF/SATCOM networkingequipment.*Experience with Linux/Commands*Experience with Military SATCOM systems or Commercial Aircraft SATCOM

DirectEmployers