DISH Business Operations Analyst- Sling TV in Englewood, Colorado

Sling TV L.L.C. provides an over-the-top television experience on TVs, tablets, gaming consoles, computers, smartphones and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, T-Mobile, Sprint, Roku, Samsung, Netflix, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, Fox, ABC, NBC, HBO, AMC, A&E, EPIX, Cinemax, Starz, NFL Network, NFL Networks, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, Univision, and more. For spanish-speaker customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market. And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households.

Sling TV is the #1 Live TV Streaming Service

(Based on the number of OTT households as reported by comScore as of April 2017)

Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit www.Sling.com.

Skills, Requirements, Experience:

  • Identify emerging issues that affect our consumers. This includes incidents on user platform/ applications, call centers and social media.

  • Work with teammates in the Command Center to solve problems both effectively and efficiently

  • Develop and maintain dashboards, performance scorecards and platform KPIs.

  • Participate in defining, designing and constantly improving the customer experience.

  • Communication, both verbal and written, across all levels of the organization

  • Identify key stakeholders as issues and improvement opportunities arise; these groups include but are not limited to executives, customer care, marketing, operations, product management and sales.

  • Collaborate with these stakeholders to drive emerging issues to resolution.

  • All communications must be handled in a timely fashion with a sense of emergency, with the right amount of detail to the right individuals.

    A successful candidate will have the following:

  • Bachelor’s degree from four year college or university OR 2 to 4 years of work experience OR a combination of education and work experience

  • Strong communication skills

  • Strong attention to detail

  • Excellent Excel skills (Pivot tables, advanced formulas, etc. is a plus)

  • Flexibility to work in a multi shift environment, specifically third shift

Vacancy Name: 2018-44570

External Company Name: DISH Purchasing Corporation

External Company URL: http://www.dish.com/

Street: 9601 S MERIDIAN BLVD