DISH Business Operations Analyst- Sling TV in Englewood, Colorado
Sling TV L.L.C. provides an over-the-top television experience on TVs, tablets, gaming consoles, computers, smartphones and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, T-Mobile, Sprint, Roku, Samsung, Netflix, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, Fox, ABC, NBC, HBO, AMC, A&E, EPIX, Cinemax, Starz, NFL Network, NFL Networks, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, Univision, and more. For spanish-speaker customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market. And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households.
Sling TV is the #1 Live TV Streaming Service
(Based on the number of OTT households as reported by comScore as of April 2017)
Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit www.Sling.com.
Skills, Requirements, Experience:
Identify emerging issues that affect our consumers. This includes incidents on user platform/ applications, call centers and social media.
Work with teammates in the Command Center to solve problems both effectively and efficiently
Develop and maintain dashboards, performance scorecards and platform KPIs.
Participate in defining, designing and constantly improving the customer experience.
Communication, both verbal and written, across all levels of the organization
Identify key stakeholders as issues and improvement opportunities arise; these groups include but are not limited to executives, customer care, marketing, operations, product management and sales.
Collaborate with these stakeholders to drive emerging issues to resolution.
All communications must be handled in a timely fashion with a sense of emergency, with the right amount of detail to the right individuals.
A successful candidate will have the following:
Bachelor’s degree from four year college or university OR 2 to 4 years of work experience OR a combination of education and work experience
Strong communication skills
Strong attention to detail
Excellent Excel skills (Pivot tables, advanced formulas, etc. is a plus)
Flexibility to work in a multi shift environment, specifically third shift
Vacancy Name: 2018-44570
External Company Name: DISH Purchasing Corporation
External Company URL: http://www.dish.com/
Street: 9601 S MERIDIAN BLVD