Great-West Corporate SAP Production Support Analyst in Englewood, Colorado
Be Bold Be Brilliant
Would you like to be a part of one of America's leading financial services firms? Great-West Financial is the nation’s second largest insurer in sales of individual life insurance through banks. We also offer annuity and executive benefits products. Under Empower Retirement, we provide employer sponsored retirement plans as the nation’s second largest retirement plan provider.
Our over 5,000 associates across 40 locations across the country provide world class service to:
30,000+ employer sponsored retirement plans
8 million+ employees participating in their employer-sponsored retirement plan
467,700+ individual life insurance and annuity accounts
$460 billion+ total assets under administration
Under general direction, provides Tier 1 production support for the SAP system for external/internal customers. Responsible for issues of varying scope and complexity, deferring highly complex issues to senior analysts and department management.
Support and monitor complex production jobs for the SAP system. Responds to batch failures and data errors during assigned shifts. Has the latitude to resolve many issues regarding daily batch processes independently, but defers issues with a high degree of complexity and/or financial/company risk to department management, senior analysts or other SAP support resources. Will be required to work additional shifts in support of peak, monthly, quarterly and year end accounting processes.
As part of the incident resolution process, work with various systems and business teams to identify and enter appropriate data changes required to appropriately post-process master data and transactional errors captured in the SAP file load process.
As part of the incident resolution process, work with the business and the banking services teams to resolve cash processing issues that affect the collection and disbursement of funds for both internal and external customers.
Research and answer user questions regarding the status of specific payments and collections that were passed to SAP. Support the monthly close processes in SAP. This includes tracking and managing the processing of files by period and cycle number. This also includes managing the period control parameters in SAP and communicating the status of monthly close activities to the SAP users.
Supports the SAP user community by performing FI and CD master data management activities including the creation of general ledger accounts, profit centers, mains/subs, etc.
May assist in running SAP jobs to confirm that that master data in different modules or systems are in synch. If differences are identified, provide Tier 1 support in the analysis and resolution of these differences.
Provides production support for assigned development projects. Completes moderately complex project tasks within defined milestones. Provide scheduling and monitoring support for batch schedules running in UAT or other test SAP systems. Performs testing of the SAP batch processes for new business initiatives.
Bachelors degree in Information Systems or related area or equivalent experience.
Minimum two (2) years relevant production support and/or systems development experience.
Experience with CA Workload Automation Autosys Edition preferred.
Strong sense of accountability, responsibility and urgency
Ability to work in a dynamic fast paced environment and adapt to shifting priorities.
Excellent time management, organization and communication skills.
Must be flexible and willing to adapt quickly due to priority changes.
Normal Office Working Conditions.
May be required to work on-call shifts as necessary.
Ability to work independently along with attention to detail.
Team player and a consistent, dependable performer with an excellent work ethic, flexible “can-do” attitude, and a results-driven commitment to success.
At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.
External Job Title: SAP Production Support Analyst
External Company Name: Great-West Life & Annuity Insurance Company