Kelly Services System Engineer II -BMC ARS/ITSM in Englewood, Colorado

Kelly IT is searching for a System Engineer II for a well-known telecom client in Denver metro area.

The Systems Engineer will be responsible for supporting and resolving customer facing application issues with BMC Action Request System and ITSM Suite of applications, and providing integrations with network tools.

Title: System Engineer II

Location: Greenwood Village, CO

Industry: Telecom

Contract, 6 Months -to-Hire

W2 with basic benefits; Overtime approved

On call Rotation: Yes, one week in 6-8 weeks with low volume

JOB SUMMARY

Position requires staffing of 40 scheduled hours per week to ensure coast-to-coast support, as well as overnight on-call support for the duration of one week (seven days) out of six to eight weeks (typically, low volume).

Engineer is responsible for resolving workflow/transaction and troubleshooting errors across related backend systems.

Position will require understanding of data flows to effectively escalate to other teams or departments as needed. This position is also responsible for monitoring system issues that may be causing chronic errors to identify widespread issues and means of prevention.

REQUIRED QUALIFICATIONS

Related Work Experience

3 years of experience with BMC Action Request System

2 years of experience with BMC Remedy ITSM Suite of applications including Service Request

2 years of experience with any scripting language

PREFERRED QUALIFICATIONS

BMC Remedy Action Request certifications

BMC Action Request System customized applications

Experience with integrations with networking tools, i. e., NetCool, Resolve

Experience with data analysis and reporting

Experience with Perl, Java, shell scripting and other scripting languages

EDUCATION AND EXPERIENCE

Bachelor's degree (B. A.) from four-year College or university; or equivalent training, education and experience.

TRAVEL REQUIREMENTS

Travel may be required occasionally, with expenses paid for by the company.

KEYWORDS

BMC Remedy ITSM ITIL ARS

Interested in this role? Please feel free to reach out directly Tina Zahradnik at tina.zahradnik@kellyit.com or 720-863-7863

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.

About Kelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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