Kelly Services System Engineer II -BMC ARS/ITSM in Englewood, Colorado
Kelly IT is searching for a System Engineer II for a well-known telecom client in Denver metro area.
The Systems Engineer will be responsible for supporting and resolving customer facing application issues with BMC Action Request System and ITSM Suite of applications, and providing integrations with network tools.
Title: System Engineer II
Location: Greenwood Village, CO
Contract, 6 Months -to-Hire
W2 with basic benefits; Overtime approved
On call Rotation: Yes, one week in 6-8 weeks with low volume
Position requires staffing of 40 scheduled hours per week to ensure coast-to-coast support, as well as overnight on-call support for the duration of one week (seven days) out of six to eight weeks (typically, low volume).
Engineer is responsible for resolving workflow/transaction and troubleshooting errors across related backend systems.
Position will require understanding of data flows to effectively escalate to other teams or departments as needed. This position is also responsible for monitoring system issues that may be causing chronic errors to identify widespread issues and means of prevention.
Related Work Experience
3 years of experience with BMC Action Request System
2 years of experience with BMC Remedy ITSM Suite of applications including Service Request
2 years of experience with any scripting language
BMC Remedy Action Request certifications
BMC Action Request System customized applications
Experience with integrations with networking tools, i. e., NetCool, Resolve
Experience with data analysis and reporting
Experience with Perl, Java, shell scripting and other scripting languages
EDUCATION AND EXPERIENCE
Bachelor's degree (B. A.) from four-year College or university; or equivalent training, education and experience.
Travel may be required occasionally, with expenses paid for by the company.
BMC Remedy ITSM ITIL ARS
Interested in this role? Please feel free to reach out directly Tina Zahradnik at firstname.lastname@example.org or 720-863-7863
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With Kelly, you’ll have direct connections to leading IT organizations in the best companies around
the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-
visibility projects. In a field where change is the only constant, our connections and opportunities
will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™
companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:
people like you.
Last year we found 8,000 opportunities for IT professionals. Let us help advance your career
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.