GameStop Full Time Apple Specialist in Fort Collins, Colorado
SUMMARYA true Jack of All Trades our Apple Specialists are able to take care ofjust about any customer that walks through our doors. From selling the latestand greatest Mac to troubleshooting the latest iOS update, our AppleSpecialists can do it all. They are experts at finding our customers the bestsolution by getting to know our customers in a way that is unmatched by ourcompetitors.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*Deliver Financial Results:* Meet or Exceed Profitability Goals* Deliver on Apple Service Metrics (PSP, CSAT, ACSE)* Embrace a culture around Customer Satisfaction that meets the company sexpectations* Embrace a culture around operational excellence within the store and servicedepartmentEnhance the Customer Experience:* Embrace a culture where all store employees utilize the Ap ple CustomerExperience program to provide a transformational experience* Maintains their training requirements around our products, services, andoperations in order to provide the best possible customer experience* Maintain all required service certifications as outlined by AppleEnhance the Employee Experience:* Encourage a culture around open and honest feedback amongst the teamREQUIRED COMPETENCIES* Customer Focus Is dedicated to meeting the expectations and requirementsof internal and external customers* Approachability Is easy to approach and talk to. Builds rapport well andis a good listener.* Drive for Results Can be counted on to exceed goals successfully. Isconstantly and consistently one of the top performers.BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)* High school diploma or GED required; 1 or more years of accredited collegestudy preferred* At least one year of successful organizational experience requiredMINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES* Proficient ability to communicate effectively with others using written andspoken English including the ability to provide clear, constructive feedbackto team members* Working ability to work cooperatively and collaboratively with others;conducts working relationships in a manner acceptable to others and to theorganization* Working ability to work under demanding time constraints and productiongoals* Possess working analytical, problem solving and decision making skills* Proficient customer service skills* Working knowledge of Mac-based/Windows-based business computers andMicrosoft Office programs; specifically, Access, Excel, Outlook,PowerPoint, Project and Word* Working ability to model consistently Simply Mac s commitment to arespectful, diverse, inclusive, and collaborative work environment* Consistently demonstrates a commitment to Sim ply Mac policies andprocedures, including but not limited to, attendance, confidentiality,conflict of interest, and ethical responsibilities* Ability to lift and/or move boxes, totes, and other objects weighingup to 50 lbs., horizontally, and from ground level to a minimum height of4 fee* Certified or the ability to become certified with minimal training in:Apple Sales Training Online (ASTO) Product Professional, AppleCertified Macintosh Technician (ACMT), iOS Certification, MacIntegration Basic* Working ability and willingness to learn new products and services in atimely manner* Knowledgeable and willing to learn current and future technology andsolutionsTo return to GameStop Technology Brands Job Postings, please click here.