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Rose International INC IT Desktop Support in Golden, Colorado

Position Title: Call Center - IT Help DeskPosition Number: 346299Location: Golden, CO 80401Position Type: TemporaryRequired Skill Set:Active Directory, Adobe Acrobat, MAC OS, TCP/IPPosition Description:**C2C is not available****Only U.S. Citizens and those authorized to work in the U.S. can beconsidered as W2 candidates.**Position: Call Center - IT Help DeskStart Date: 10/05/2020Duration: 04/02/2021Location: Golden, CO 80401Description Full-time professional work experience in Business and/or InformationTechnology. May require an associate's degree in a related area and at least 3 yearor equivalent experience in the field or in a related area. Substitutions: Accredited college training may substitute for therequired work experience, with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a relatedarea is required.) Accredited graduate training in the above area maysubstitute for the required work experience, with a maximum substitution oftwo (2) years. Successfully completion of an Information Technology Certificationprogram, may substitute for the required work experience with a maximumsubstitution of two (2) years. (Proof of certification must accompany application.) One (1) yearof work experience as a Systems Administrator-Associate and Help DeskCoordinator-Intermediate may substitute for all of the required experience. The right candidate will have experience working in a fast pacedenvironment providing technical support via the phone, email and remoteconnection to the user's device. This position requires patience and excellent verbal communications skillsin an environment where the user's first priority is serving the citizens ofJefferson County. The best candidate will come with experience in providing support over thephone for Microsoft products such as O365, Outlook, Excel, SharePoint,Word, etc. Teams would be a plus. Cyber security awareness is mandatory. A candidate with experience in a virtual environment is necessary andVMWare Horizon is a plus. This position may require the candidate to be on-site two days a week withprecautions in place for COVID-19. If the candidate is unwilling to report on-site, please do not submit them. All other hours will be working from home with county provided equipment. Candidate must live local and be available for a WebEx and possible inperson interview.Qualifications Skills A+ Novice 1-2 yrs No Active Directory Proficient 1-2 yrs Yes Adobe Acrobat Novice 1-2 yrs No Communication skills both verbal and written Advanced 3-4 yrs Yes Customer Service - Phone Excellent customer interaction skills Proficient2-3 yrs Yes Flash Novice No JD Edwards Enterprise One (ERP) Novice 1-2 yrs No Mac OS Novice No Microsoft Office Proficient 3-4 yrs Yes TCP/IP Novice No Team work Advanced 3-4 yrs Yes VMWare Install of client, support of user issues Proficient 1-2 yrs Yes Windows 10 Troubleshooting issues with Windows 10 Proficient 2-3 yrs Yes Windows 9x/2000/XP/NT/Vista/7 Proficient NoRose International is an Equal Opportunity Employer. All qualified applicantswill receive consideration for employment without regard to race, color,religion, age, sex, sexual orientation, gender (expression oridentity), national origin, arrest and conviction records,disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will beadministered in accordance with their respective Fair Chance Ordinances.Rose International has an official agreement (ID #132522), effectiveJune 30, 2008, with the U.S. Department of Homeland Security, U.S.Citizenship and Immigration Services, Employment Verification Program(E-Verify). (Posting required by OCGA 13/10-91.)