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HCL America Inc. Technical Specialist in Greeley, Colorado

Technical SpecialistColorado2.5-5 YearsUSASR NumberHCLI/HCLI/2021/1446992Job Description (Posting).Desk Side Services (1.) To provide support for on call escalations anddoing root cause analysis of given issue (2.) To independently resolvetickets within agreed SLA of ticket volume and time (3.) To adhere toquality standards, regulatory requirements and company policies (4.)Work on value adding activities such Knowledge base update and management,Training freshers, coaching analysts (5.) To ensure positive customerexperience and CSAT through First Call Resolution and minimum rejectedresolutiQualificationB TechNo. of Positions1Skill (Primary)DWP-FSS-Desk Side ServicesEmployee GroupBusiness Line FTCityGreeleyEntityINFRAAuto req ID810046BRHCL America, Inc. is proud to be an equal opportunity employer and givesconsideration for employment to qualified applicants without regard to race,color, religion, sex, sexual orientation, gender identity, nationalorigin, disability or protected veteran status

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