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Charter Communications/Spectrum Enterprise Client Insights Experience Manager - Spectrum Ent in Greenwood Village, Colorado

At a glance:Are you an analytical professional experienced at developing and implementingclient experience strategies and plans?Can you commit to a position managing client and team member feedback,analyzing data and identifying actionable insights for leadership to leverage?Do you desire a competitive salary with lucrative benefits and a focus onprofessional development?Our company:At Spectrum Enterprise, our goal is to foster an engaging work environmentthat encourages our team members to reach their full potential. We promote aculture of excellence that celebrates diversity, innovative thinking anddedication to consistently exceeding client expectations.Spectrum Enterprise, a part of Charter Communications, Inc., is anational provider of scalable, fiber technology solutions servingAmerica's largest businesses and communications service providers. The broadSpectrum Enterprise portfolio includes networking and managed servicessolutions: Internet access, Ethernet access and networks, Voice and TVsolutions. Spectrum Enterprise's industry-leading team of experts worksclosely with clients to achieve greater business success by providingsolutions designed to meet their evolving needs. More information aboutSpectrum Enterprise can be found at excel at continuously improving the experience of our largest businessclients. As the Enterprise Client Experience Insights Manager, you are acritical part of the Client Experience (CX) team that focuses ondeveloping and implementing client experience strategies and plans. You ensurethat data is accurate and relevant through the management of client and teammember feedback mechanisms and platforms. You enhance client satisfaction byanalyzing data, translating business opportunities, identifying actionableinsights and communicating results and opportunities.You collaborate with data and operational teams to collect information thatcan be leveraged through analysis, reporting and communication plans. Youhave a keen ability for identifying roadblocks and overcoming obstacles toimprove growth and the client experience. You thrive in a office environmentand travel as needed to meet company objectives. You report directly to theSenior Manager of Enterprise Client Experience for goals, guidance andassistance.Position benefits:Competitive salary with bonus.Health, vision and dental insurance.100% company match 401(k) up to 6%.Company funded retirement accumulation plan for an additional 3%.Education assistance.Pretax childcare spending account.Paid holidays, vacation days, personal days and sick days.Employee discount on spectrum services where available.What you will do:Encourage company-wide success through active and consistent support of allefforts to simplify and enhance the client experience.Drive the direction of client experience improvements by planning,implementing and managing aspects of the client and team member feedbackprogram, including research methodologies, approach and delivery.Communicate findings for stakeholders to leverage using a variety of tools andmethods, such as dashboards, visualization and online content.Evaluate technology options to recommend optimal solutions.Deepen the understanding of performance between the client and SpectrumEnterprise throughout the client lifecycle by identifying gaps andopportunities in feedback and presenting findings to leadership.Recommend client experience improvements by analyzing, embedding,reinforcing and sharing views of clients driven by client insights.Standardize, manage and report on client experience metrics and measurementsto gauge improvement progress.Review and synthesize insights from analytics and data to understand clientsentiment and needs.Access client sentiment and enable faster client resolutions by partneringcross-functionally across the organization to support business needs.Deliver a distinctive client experience by managing projects in collaborationwith the broader client experi