ClearChoice Dental Implant Centers Field Support Specialist- West in Greenwood Village, Colorado
Field Support Specialist- West
ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. ClearChoice has experienced strong growth over the years and today is a leader in the United States in providing dental implant treatments. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. This mission-focused work has enabled the Clearchoice network to achieve four straight years of double-digit growth, yet we?ve only reached a small portion of the population who could benefit from ClearChoice services. ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network.
We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!
The Field Support Specialist- West reports to the Director of Professional Support- West. He or she is responsible for working within the Clinical Affairs Department and in tandem with the Compliance Department to implement and train Center staff on efficiencies and best practices across the ClearChoice network. He or she will work closely with the specific prosthodontist and/or practice owner at the various centers where the Field Support Specialist is providing support in order to provide support for clinical and operational excellence.
Required education, skills, and experience:
Graduate of a dental assisting or dental hygiene program
Minimum 3 years of experience as a clinical dental assistant (prosthetic or surgical) with an emphasis in implantology
Cross-training in both restorative and surgical assisting
Excellent written, verbal communication skills and project management skills
Excellent critical thinking, presentation, coaching and facilitation skills
Self-directed, organized and energetic
Regularly required to work in an office environment at his/her own and other?s desks/offices as well as on site at the various dental implant centers
Regularly required to travel (approx. 50-75% of the time) to the various network dental implant centers, associated vendors, or network conferences/meetings
Standard five-day work week (Monday ? Friday), although additional days will be required from time-to-time to accommodate training programs, doctor activities and conferences
The Field Support Specialist- West has responsibilities divided into four core areas. All training and on-boarding activities shall be in accordance with guidance from the duly licensed dentists of that particular Center and with the oversight of the Director of Professional Support - West.
New Center launch support:
Support comprehensive on-boarding for clinical staff
Provide follow-up training and support for clinical staff after Center launch in regards to ?best practices? and milestone appointments (e.g., 1st Surgery)
Existing Center staff support:
Support comprehensive on-boarding for new clinical staff
Support cross-training existing staff
Support prosthetic and surgical ?best practices?
Center support visits:
Support and assist the Compliance team with training and auditing/review processes
Assist in an annual review and updating of all clinical workflows consistent with the practice owner?s needs and direction
Identify center-level inefficiencies and offer logistical solutions
Reinforce the scope of practice and other regulatory requirements for clinical assistants in each state with adherence to prosthodontist / practice owner process preferences and directives
Assist in development of educational materials and activities, and business support tools:
Work collaboratively with the Director(s) of Professional Support in planning, development and enhancing clinical training programs including distance learning
Coordinate with vendors to provide educational opportunities for clinical staff
Work across the network to assure alignment around ?best practices? and their incorporation into educational materials and training
Additional Required Skills:
Analytical Skills: Identify specific center needs and make recommendations for improvement in accordance with guidance from the duly licensed dentists
Decision Making: Evaluate current scenarios and make educated decisions
Management Skills: Lead and manage projects from inception to completion while partnering with other departments
Communication: Good writing and speaking skills are required
Technical Skills: Proven experience with multiple forms of technology
Time-Management: Ensure that everything is on time and moving smoothly
Field Support Specialist- West will not perform any clinical care on any patients at any time at any dental practice. The Field Support Specialist- West will only provide direction and training support to clinical employees as approved and directed by a duly licensed dentist in that location.
Compensation and Benefits:
$60,000- $70,000 base compensation DOE
In addition to your base compensation, depending on position, you may be eligible for a quarterly or annual bonus (potential bonuses are merit based). Medical Insurance Coverage, Dental Insurance Coverage, Vision Insurance Coverage, Retirement Plan (401K) options are provided as an additional benefit of employment with ClearChoice.