Charter Communications/Spectrum Manager Of Video Operations in Greenwood Village, Colorado
JOB SCOPEThe Manager, Video Operations - Deployment Center CDL is responsible forleading a team of engineers responsible for the deployment, operation andrestoration of video products and solutions. Drive strategic direction andmanagement of the video operations staff across various platforms, invarious locations, with varying degrees of technology. Deploy and ensureconsistent, structured and disciplined practices to ensure stable productdelivery consistent with company initiatives and expectations. SupportRegional and market operations to ensure unparalleled customer experience.DUTIES AND RESPONSIBILITIES * Actively and consistently support all efforts to simplify and enhancethe customer experience * Lead Video Operations such as video distribution, conditionalaccess, SDV, VOD, CDN and video CPE devices to ensure optimal performance * Lead an innovative, diverse, and collaborative work team to produceexceptional results delivering the customer experience * Direct quality control programs for video operations and ensureconsistent operational procedures * Assist in management and execution of products and projects driven byvideo product and engineering * Oversee lifecycle management of field hardware and software * Ensure that all engineers have an active development plan and areprogressing in their skill sets. * Drive assigned initiatives to successful completion. * Support the development of team members. * Maintain a focus on quality and improvement through Root Cause Analysisprocess * Ensure adherence to company TQA policies.BASIC / MINIMUM QUALIFICATIONS * Bachelor's Degree in Computer Science, Information Systems,Electrical Engineering or related field, or equivalent work experience * Minimum of (3) years of Engineering management experience * Minimum of (5) years of experience in Video Control andDistribution SystemsADDITIONAL JOB REQUIERMENTS * Working knowledge of Project Management Methodology and technicalwriting * Working knowledge of Linux or Unix * Ability to supervise and motivate others * Strong ability to work with internal/external clients, variousoperation support groups, vendors, carriers and utilize all network toolsand resources to ensure success on all tasks assigned. * Advanced knowledge of Video Solutions (ODN-Mystro, iGuide,Tivo-Passport, SARA, Spectrum Guide) and Cisco EC/DNCS (within thepast 5 years * Working knowledge of SRM (VOD and SDV) architectures and operationsand IP Video Delivery solutions * Working knowledge of MPEG2, MPEG4, transcoding, & other relatedtechnologiesPREFERRED SKILLS * Working experience within Telecommunications industryThe Spectrum brand is powered and innovated by Charter Communications.Charter Communications reaffirms its commitment to providing equalopportunities for employment and advancement to qualified employees andapplicants. Individuals will be considered for positions for which they meetthe minimum qualifications and are able to perform without regard to race,color, gender, age, religion, disability, national origin, veteranstatus, sexual orientation, gender identity, current unemploymentstatus, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer -Minority/Female/Veteran/DisabilityCharter Communications will consider for employment qualified applicants withcriminal histories in a manner consistent with applicable laws, includinglocal ordinances.Employer's Job# 222994BRPlease visit job URL for more information about this opening and to view EOEstatement.