Charter Communications, Inc. System Engineer IV in Greenwood Village, Colorado

Perform root cause analysis of impacted component from overall ordermanagement architecture based on telecom domain knowledge and engageappropriate teams for quick resolution. Provide business analysis to IT Teamsand suggest gaps in application functional behavior of production systems.Review code packages and upgrade steps for each release handed off from ITpartners and provide estimated schedule for market go-live date. Performimpact analysis for each application upgrade implemented by other relatedteams. Implement and validate software upgrades and patches to provisioningsystems. Create standardized documentation for all releases and track itsimplementation in ticketing systems. Assess risk and dependencies ofmaintenance and advise Analyst Team on escalated resolutions of single usertickets. Use monitoring solutions to confirm if reported issues are trending.Determine where failures originated for failed transactions using system logs.Create dashboards to show current system behavior and transactions withmonitoring tools. Monitor system status on CPU, memory, storage, andother applications performance metrics. Request network connection requiringsecured layer, coordinate with internal and external network teams andperform tests for verification. Install and upgrade monitoring tool andOperating system. Create alerts at appropriate levels for application andsystem performance monitoring. Debug and troubleshoot single customer issuesusing XML and XSD. Use Ericsson Order Care to identify applicationconfiguration gaps and provide solutions for changes. Install and set upmonitoring tools and create dashboards using Splunk. Analyze and report onimpact of production issues using SQL. Be on a 24x7 on-call rotation.REQUIREMENTS: Bachelor's degree (or foreign equivalent) in ElectronicsEngineering or a closely related field. Must have 3 years of experience withbusiness support for voice provisioning orders to identify, analyze,escalate and provide the resolution for issues faced by application users.Must have 2 years of experience: debugging and troubleshooting singlecustomer issues using XML and XSD; using Ericsson Order Care to identifyapplication configuration gaps and provide solutions for changes; performinginstallation and setup of monitoring tools using SiteScope and creatingdashboards using Splunk; and analyzing and reporting on impact of productionissues using SQL.Apply online at www.charter.com, ref code 233531BR