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Nelnet ALLO Voice Engineer in Highlands Ranch, Colorado


Reasons to work for Allo Communications as a Voice Engineer:

  • Become a member of a fast growing fiber optics VoIP telecommunications service provider with an exciting future.

  • Maintain cutting edge voice core and access network equipment in a highly available virtualized environment.

  • Utilize advanced troubleshooting skills and methodologies to resolve complex network issues.

  • Learn new telecommunications technologies.

  • Contribute to the network design, future direction and growth of Allo.

As a Network Engineer (Voice Emphasis) you will be a key part of the team for creating and maintaining the Allo Communications fiber access networks. Your responsibilities will include network design, access-network capacity planning, platform management and maintenance, as well as serving as an escalation point for significant network events. You will have demonstrated skills in the design and operation of fiber optics VoIP telecommunications networks in a virtualized environment. Your skills will also be called on by the network test teams who will ask you to review their test plans prior to release. You will act as an escalation point for high severity network issues, combining excellent troubleshooting, communication, and network management skills, to expedite problem resolution and act as a key point of contact between internal groups, vendors, and network peers. You will learn quickly and adapt to changes. You will maintain a high sense of urgency while staying cool under pressure.


  1. Contribute to the design of cutting edge voice core and access network equipment in a highly available virtualized environment.

  2. Act as an externally facing point of contact to facilitate handling of problem reports and maintain relations with network peers and vendors. Act as an internally facing point of contact to escalate technical issues and communicate network status.

  3. Manage network capacity in cooperation with the Network Operations Center (NOC). Handle escalated trouble calls and work closely with the NOC, telecommunications carriers and telecommunications vendors to resolve service issues.

  4. Oversee and execute planned network maintenance work, minimizing impact to services.

  5. Support occasional on-call duties for NOC escalation.



BA/BS degree in EE/CS/CE or equivalent practical experience.


  1. 5 years of experience with a VoIP telecommunications service provider

  2. Experience with Metaswitch – Clustered Call Feature Server, Perimeta SBC, AMGC, EAS, Metaview, SAS

  3. Experience with virtualized environments – Cisco UCS, VMware

  4. Calix, ADTRAN, Mitel, Polycom and interconnection experience desired

  5. Translations experience a plus


  1. Deep knowledge of SIP required

  2. Strong understanding of in IPv4/v6 networking, DNS, switching and routing

  3. Industry Certifications desired: Metaswitch, IMS, MEF, Cisco, MPLS

  4. Strong leadership/administrative skills (multitasking, planning, and organizing)

  5. Excellent troubleshooting skills and methodologies

  6. Experienced in analyzing issues, distilling and communicating their relevant aspects

  7. Ability to identify risks/issues and develop recommendations for resolution

  8. Advanced computer skills

  9. Strong verbal and written communication skills

  10. Strong interpersonal skills

  11. Strong knowledge of scripting languages

  12. Shift work and on-call flexibility

  13. Attention to detail

EEO Statement

ALLO, A Nelnet Company is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at ALLO, A Nelnet Company may request such accommodations by contacting ALLO, A Nelnet Company Talent Acquisition & Recruiting.

ALLO, A Nelnet Company is a Drug Free and Tobacco Free Workplace.

Job Locations US-CO-Highlands Ranch

Posted Date 2 months ago (1/31/2020 9:49 AM)

Job ID 2020-9895

# of Openings 1

Category Information Technology