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Visa Usa Inc Director, DPS+ Client Readiness in Highlands Ranch, Colorado

Company DescriptionAs the world's leader in digital payments technology, Visa's mission isto connect the world through the most creative, reliable and secure paymentnetwork - enabling individuals, businesses, and economies to thrive. Ouradvanced global processing network, VisaNet, provides secure and reliablepayments around the world, and is capable of handling more than 65,000transaction messages a second. The company's dedication to innovation drivesthe rapid growth of connected commerce on any device, and fuels the dream ofa cashless future for everyone, everywhere. As the world moves from analogto digital, Visa is applying our brand, products, people, network andscale to reshape the future of commerce.At Visa, your individuality fits right in. Working here gives you anopportunity to impact the world, invest in your career growth, and be partof an inclusive and diverse workplace. We are a global team of disruptors,trailblazers, innovators and risk-takers who are helping drive economicgrowth in even the most remote parts of the world, creatively moving theindustry forward, and doing meaningful work that brings financial literacyand digital commerce to millions of unbanked and underserved consumers.You're an Individual. We're the team for you. Together, let'stransform the way the world pays.Job DescriptionThe Director of DPS+ Client Readiness will partner closely with DPS Productto shape go-to-market (GTM) strategies that ensure the needs of the DPSClient Services organization are accounted for prior to launch of newfeature/functionality and services. This includes coordinating thedevelopment of Client Services artifacts, defining processes that scale,and driving standardization across DPS product lines.This is an individual contributor role at an advanced support staff level andis responsible for executing on strategy, applying independent judgment inresolving issues and making recommendations. The role serves as a Readinessspecialist who coordinates/leads cross-functional teams, defining projectrelated activities, tools, processes and procedures. This function alsodrives the development of operational support plans and implementationstrategies for the successful deployment of new Visa DPS Services, as wellas enterprise projects.Responsibilities:Develop strong stakeholder partnerships with DPS+ Product and ClientServices teams. Be the bridge from Product to Client Services, and vice versa.Align CS with Product's GTM process to provide input to design,development, implementation, client engagement and support processes.Own the Visa DPS+ GTM Client Services Readiness roadmap; regularlycommunicate to client-facing staff regarding new services, use cases,enhancements, and initiatives.Integrate traditional product development lifecycles and agile approaches intoa new DPS+ Readiness framework.Develop Visa DPS+ client lifecycle subject matter expertise includingknowledge of onboarding, API integrations, launch, post-productionsupport, and enhancement implementation cycles.Develop artifacts, training materials and presentations and present them inan accurate, understandable, and engaging manner.Serve as an advisor to the organization, helping to identify gaps, bolstercapabilities and deliver efficiencies.Act as the point of contact for product to assess new business; leveragingyour SME knowledge, provide input on all elements of how to bring newproducts to life operationally while also noting risks and existing gaps.Embrace and implement new methodologies and optimize on an ongoing basis asthe business scales within the organization.QualificationsBasic Qualifications10 years of work experience with a Bachelor's Degree or at least 8 years ofwork experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) orat least 3 years of work experience with a PhDPreferred Qualifications12-15 years of work experience with a Bachelor's Degree or 8-10 years ofexperience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or6+ years of work experi