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FirstBank Analyst, Business Analysis in Lakewood, Colorado


The Business Analyst at FirstBank provides excellent customer service for internal customers maintaining emphasis on external customer experience with service offerings including business process improvements at a variety of organizational levels. The analyst works in a leadership capacity providing organization and focus engaging strong communication and problem-solving while adapting and responding to customer needs.

As a Denver Post Top Workplaces award winner nine years in a row (2012-2020), FirstBank provides many great benefits for being a part of our family. From competitive salaries, employer-contributed retirement and health plans, some reduced fee banking services, paid time off, employer paid basic life insurance, short-term and long term disability policies, to holiday parties and more, you will be appreciated and made to feel at home at FirstBank. FirstBank provides a high-paced work environment with different projects landing on your desk routinely. From building the back-end of new products, improving current products and designing internal systems, to managing our security systems, maintaining and improving infrastructure and much more, no week is the same. This is a challenging position that comes with great rewards. #DCE

Essential Duties and Responsibilities:

  • Use contemporary requirements practices to elicit information and define configuration specifications with company knowledge yet with an outsider's perspective. Help the group stay on track by providing a clear focus maintaining alignment with company strategy, considering both short-term and long-term objectives.

  • Apply Agile practices when appropriate to emphasize iterative delivery and frequent feedback. Apply techniques, practices, and communication that is best fit for the situation while keeping the best interest of internal and external customers in focus.

  • Exhibit openness and flexibility to change by adopting and piloting new practices and leading by example.

  • Enable stakeholders to comprehend, analyze and promote collaboration and action by utilizing visualization and alternative representations. Work as a liaison between vendors, project sponsors, and project teams in order to build and foster trust. Identify when to raise awareness about potential risks.

  • Working independently in addition to learning how to become leader and mentor on team in regard to identifying opportunities for process improvement including research to uncover underlying gaps or problems. Continuing to expand practical application of Business Analysis concepts and techniques by pursuing formal and informal educational opportunities to expand knowledge and skills such as requirements engineering methodology and tools. Begin to pursue strategic training opportunities that lead to suggestions for updates to FirstBank Business Analysis practices.

  • Perform other duties and projects as assigned

  • Understand and comply with all provisions of the Safety in the Workplace policy

Minimum Qualifications of Position:

  • Typically requires a bachelor's degree in related field and a minimum of 2 years of related experience. A combination of post-high school education, job related certification and related experience equivalent to 5 years may be considered in lieu of minimum requirements

Preferred Qualifications of Position:

  • Working knowledge of Microsoft Office Applications

  • Bachelor’s degree in Information Technology, other related field, or master's degree is preferred

  • Business Analyst Certification (CBAP), Scrum Master Certification (CSM) is a plus

  • Experience with various project methodologies, such as Scrum, Kanban, and Waterfall

  • Experience supporting teams involved in the development of API Integration Endpoints such as Web Services (REST, SOAP)

Knowledge and Skills:

  • Exhibit strong communication skills from collection to expression of information with adaptability for various audiences ranging from staff level to senior leadership

  • Ability to help stakeholders articulate their problem definition focusing on requirements without describing the solution

  • Facilitate and lead requirements elicitation, analysis and additional sessions that help establish a clear goal such as workshops or interviews with groups of stakeholders

  • Ability to develop alternative views of requirements by creating graphical forms including as-is/to-be workflows, process models (format/presentation)

  • Provide visibility into the progress of requirement development activities while highlighting the value delivered and potential risk

  • Establish and maintain credible relationships both within and across multiple teams

  • Ability to create documentation that is complete, consistent, unambiguous, verifiable and conforming to standards

  • Lead focused efforts identifying relevant details and parking lot items

  • Ability to analyze, communicate and adapt to impact of changes in requirements, priorities and business processes

  • Understanding of technical terminology in addition to understanding of Technology department structures, responsibilities and relationships

  • Apply analytical skills and critical thinking to evaluate and validate data and requirements obtained from multiple sources or techniques and expose new areas for elicitation

  • Demonstrate strong root-cause problem resolution and implement decisions of varying complexity

  • Ability to work independently and bring multiple efforts to completion simultaneously

  • Moderate familiarity with Project Management methods and concepts

  • Develop and maintain an awareness of operational processes and procedures across FirstBank

  • Proven ability to gain support for initiatives through influence and use of business rationale

  • Proficiency of computer applications including MS Office

Working Conditions and Physical Requirements:

Work is performed in an office environment with moderate noise levels and light to heavy traffic. An individual in this position:

  • Frequently remains stationary throughout a typical business day

  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

  • Occasionally positions self to access drawers and shelves of various heights

  • Frequently reaches for and handles paperwork and files

  • Constantly communicates with customers, coworkers, and management in-person and on the phone

  • Must be able to exchange accurate information

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)