SAIC Remedy Administrator/ Developer in LAKEWOOD, Colorado
The ideal candidate shall conduct the following duties in relation to the BMC Support Position:
Experience providing BMC support in a customer focused organization with proven ability to communicate effectively with both team members and customers.
Experience across all phases of full development life cycle to include competencies/focus areas in:
Demonstrated experience in conducting working sessions for requirements gathering
Demonstrated experience in developing technical options and recommendations
Proficient in the development and customization of workflow and processes
Development and presentation of prototypes
Documentation of technical designs and solutions
Proficient with the promotion of code and functions across environments (development to production)
Proven ability to support multiple projects simultaneously in a fast-paced environment
Maintenance and problem resolution of call center software, email notification software, GUI interface software, and applicable webpage software.
Provides system maintenance and resolves issues reported by helpdesk staff, managers, and clients.
Coordinate with the end user for satisfaction on application requirements.
Make recommendations for major application installations/upgrades.
Corrects errors to maintain applications after implementation/upgrades.
Reviews computer system/application capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system/application. If it is not possible, develops and implements feasible alternatives as required.
Research’s, designs, develop, and/or modifies enterprise-wide Remedy systems in order to meet System Owner or Customer requirements.
Plans for system and development deployment as well as responsible for meeting software compliance standards for the entire Remedy System.
Works on Tier II trouble ticket management for the Remedy System.
Uses experience in ITIL processes to manage the interfaces into other management systems such as configuration, Change and Problem Management.
Analyzes business or operating procedures to devise the most efficient method of accomplishing work.
Required Experience & Education
Bachelors and eight (8) years or more experience
At least 7 years’ experience in the use of BMC Remedy applications is preferred
Ability to work collaboratively
Strong interpersonal, written and oral communication skills
Performed at least 2 Remedy upgrade projects (7.x, 8.x, 9.x, 18.x, 20.x)
The candidate shall have an in-depth knowledge, expertise and proven experience in assisting large, complex organizations in the adoption and transition to at least three of the following BMC products:
BMC Remedy Incident (Required)
BMC Service Request Management (Preferred)
BMC Remedy Change
BMC Remedy Problem
BMC Atrium CMDB/Asset Management and/or ADDM Discovery
Service Level Management
Experience and a good working knowledge of Unix/Linux or Windows is a plus
Java and XML experience is a plus
- Must be able to obtain and maintain a public trust security clearance.
Target salary range: $125,001 - $150,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability