CenturyLink SERVICE ACCOUNT CONSULTANT III in Littleton, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Service Managers in the Wholesale organization must understand and have ownership for Legacy CenturyLink and Legacy Qwest local, national, and international services. This position initially included Legacy Qwest 14 state region of products, tariffs, processes, systems etc. Over the past years, this job has grown to include QCC (national) responsibility, as well as Legacy CenturyLink work. In addition, Centurylink Wholesale has had significant growth in our Ethernet product over the last couple of years. As such, the Service Manager has picked up the responsibility as Program Manager for Ethernet. This program management includes proactive management of all new installs (flowthrough and project managed orders), all upgrades, grooms, and maintenance issues. As a key strategic product, it is critical that our customers recognize that we are, as Program manager, their single point of contact for any and all issues as they relate to Ethernet, working to proactively improve overall performance and restore customer confidence in our service.

Job Description

  • Customer Contact: Service Management owns the overall responsibility for Wholesale Customer accounts.

  • Program/Project Management: Due to the significant growth in our Ethernet product the Service Managers have picked up the responsibility as Program Manager for Ethernet. This program management includes proactive management of all new installs, all upgrades, grooms, and all maintenance issues.

  • "Process Work: Service Management is responsible for identifying and leading efforts to alleviate process gaps.

  • "COMMUNICATIONS: EXTERNALLY - Service Managers are required to communicate on an regular basis with customers at all levels within their organizations.

Qualifications

Fully seasoned with typically 5+ years professional experience with a Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.

Education

Masters or Equivalent

Bachelors or Equivalent

Alternate Location: US-Colorado-Broomfield; US-Ohio-Dublin

Requisition # : 207399

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.