Charles Schwab Desktop Support Technician in Lone Tree, Colorado
Lone Tree - CO, DENR1, 9800 Schwab Way, 80124
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
This is a mid-level position with the Desktop Support group of Charles Schwab & Co., and will focus on providing real-time support for technology problems and fulfillment services (move, add, or change requests) for our Schwab internal customers. We are looking for an enthusiastic candidate who enjoys a fast paced environment, has great customer service skills and a "can-do" spirit.
What you’ll do:
Work with a team of Desktop Support technicians in one of the largest service centers at Schwab with over 4,000 users.
System administration of Windows 8.1, Windows 10 and Mac OS X desktops and laptops.
Provide hands on installation, troubleshooting and technology support for desktops, laptops, monitors and personal printers.
Also required to provide IP phone support and remote assistance as needed.
Deploy and reclaim computer equipment which includes maintaining asset management database with current status.
Document work in various tools. (Remedy, Clarity)
Identify opportunities to collaborate locally and across the enterprise to promote organizational goals and visions.
Provide excellent customer support to Schwab employees.
What you have:
The successful candidate will have a Bachelor's degree in technology and/or a minimum 2-3 years’ recent experience supporting technology in an enterprise-wide internal Service Center environment.
A working knowledge of PC technical support of the Windows and Macintosh OS (Windows 8.1, Windows 10 and Mac OS X) is desired.
Should demonstrate strong communication skills, including both written and verbal.
What you’ll get:
Comprehensive Compensation and Benefits package
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: IT-Other Specialty Engineering-2-5 yrs
Position Located In: CO - Lone Tree
Job Type: Full Time
Activation Date: Friday, January 4, 2019
Expiration Date: Tuesday, March 26, 2019