Charles Schwab Sr. Product Strategy & Design - Statements in Lone Tree, Colorado
Lone Tree - CO, DENR1, 9800 Schwab Way, 80124
Paul Medina Guevara
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
The Client Reporting and Paperless team is part of the Digital Cross Enterprise Platforms organization. The team is responsible for reporting product platforms such as brokerage and bank statements, statement inserts, trade confirmations, communications, gain/loss reports, year-end tax documents, cost basis reporting and paperless (eDelivery). These products/platforms serve as critical touch points for our clients, provide information regarding their portfolios and account transactions, and provide a great opportunity to directly impact the client experience, satisfaction, and loyalty, while supporting the strategic growth of the firm. The team supports all of Schwab’s business enterprises and works with a wide range of internal stakeholders.
The Sr. Product Strategy & Design - Statements is a key member of the Client Reporting and Paperless team. They will be responsible for creating and executing the strategy for Schwab’s statement platforms and creating quality and consistent digital experience across client reporting platforms.
What you’ll do:
The Senior Product Manager will:
Own the product experience from A-Z including vision, strategy, roadmap creation, and value delivery for clients. Champion the statements vision throughout the organization
Identify ways to enhance the product, primarily focusing on opportunites improve digital experiences
Perform detailed analyses that provide insight into the customer experience, preferences, behaviors, and competitive market factors
Field competing requests from across many stakeholders and prioritize enhancements to maximize client value.
Provide ongoing leadership and support to cross-functional teams developing new capabilities for the statement platforms. Utilize design thinking best practices to enhance clarity and readability of statements.
Ensure regulatory compliance of products with the help of Legal and Compliance, and facilitate the official approval process on material changes to statements
Develop business cases and vet new opportunities
Represent Schwab in industry peer groups
Create and deliver presentations to management to aid in decision-making and funding requests
Aquire and prioritize client feedback
Stay current with industry best practices and market opportunities
Translate client needs / competitive pressure into product vision and define detailed requirements for consumption by technology teams
Participate in user acceptance testing
Serve as subject matter expert for statements to perform research and address escalations / questions from service teams and clients
Create and maintain product collateral, internal communication/training, and marketing materials
What you have:
You should have at least 5-10 years experience in at least two of the following: Product Management / Platform Management, Financial Services Industry, and Client Reporting / Client Communications in regulated industry
Demonstrated success with defining and launching digital products in complex corporate environment
Experience being self-directed with a strong desire to continually improve all facets of the product and client xperience
Experience working with and analyzing complex data sets to make data-driven decisions and recommendations
Experience delivering simple, but compelling presentations on complex topics
Experience in Agile development practices, ideally Product Owner responsibilities
Initiative to continuously identify client experience and operating leverage improvements, and create sound business proposals
Passion for innovation, backed by demonstrated ability to execute and deliver
Experience with and ability to lead people and projects through influence
Strong interpersonal skills, emotional maturity and sound decision making capabilities
Strong written and verbal communication, being able to transform complex topics into well-organized, understandable communications to different audiences, including Leadership
Ability to cultivate relationships with a variety of internal consumer platforms and external partners
Expert usage of Excel,Word, PowerPoint and Visio
Bachelors degree, MBA a plus
FINRA Series 7 or 99 a plus
What you’ll get:
Comprehensive Compensation and Benefits package
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: IT-Change Management/Release Management-2-5 yrs, IT-Change Management/Release Management-6+ yrs, Financial Services-6+ yrs, Product Development-2-5 yrs, Financial Services-2-5 yrs, Product Development-6+ yrs
Position Located In: CO - Lone Tree
Job Type: Full Time
Activation Date: Tuesday, December 4, 2018
Expiration Date: Saturday, January 12, 2019